Digital Retail Sr. Analyst - Sales

Toyota • Plano, TX

7d

About The Position

The SmartPath/MONOGRAM Digital Retail Consultant supports the launch and ongoing adoption of Toyota SmartPath and MONOGRAM in dealerships. Reporting to the SmartPath/MONOGRAM Digital Retail Manager - Sales, the role works with Toyota/Lexus regional staff and business partners to launch new dealerships, improve utilization in existing dealerships through relaunch efforts and training, and support the rollout of program enhancements such as Rental, F&I, and Signal.

The Consultant assesses dealership usage and performance, identifies knowledge gaps and opportunities to increase engagement, and develops customized action plans. The role also schedules and attends pre-launch and sustainment activities, delivers product demonstrations and training, and supports SmartPath and MONOGRAM F&I and Digital Deal Jacket/Credit Services launches. Travel to dealerships and field offices is required 50–75% of the time.

Requirements

• Bachelor’s degree or higher, or equivalent relevant professional work experience.
• Experience working with dealers, regional field staff, and business partners to improve utilization of digital retail platforms through assessment, action plans, support, and training.
• Experience in an OEM regional office or at the OEM corporate level with significant dealer interaction; dealership retail experience may be considered in lieu of field experience.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Experience installing and training automotive dealership digital retailing solutions.
• Strong project management skills.
• Demonstrated ability to overcome obstacles with stakeholder groups and handle objections to achieve win/win results.
• Ability to build cross-functional relationships across an organization, including Sales, Marketing, and Service.
• Intermediate or above proficiency with Microsoft Office 365 tools, including Word, Excel, PowerPoint, Teams, and Outlook.
• Knowledge and experience designing and implementing successful dealer programs.
• Knowledge of current digital trends and best practices in online marketing and e-commerce.
• Experience interfacing with senior management at TMS, TFS, field offices, and dealerships.
• Strong analytical skills and data-driven thinking.
• Excellent speaking and presentation skills.
• Ability to plan and manage field travel, including itineraries across diverse dealers and geographic territories.
• Ability and willingness to travel 50–75% of the time.
• Must be authorized to work in the United States without Toyota immigration support or sponsorship now or in the future.

Nice To Haves

• Previous Lexus or Toyota field experience and/or dealership retail experience.
• Strong knowledge of dealer sales processes, including inventory management, pricing, incentives, finance and insurance, delivery, and consumer information management.
• Experience in marketing disciplines at Lexus and/or Toyota involving implementation of digital platforms.
• Experience in business process mapping and process improvement initiatives.

Responsibilities

• Coordinate, manage, and lead new dealership launches for SmartPath and MONOGRAM, including launch activities and initial training.
• Assess usage and performance at existing dealerships, identify knowledge gaps and opportunities for increased engagement, and develop and implement customized utilization action plans.
• Schedule and attend pre-launch and sustainment activities, including relaunch efforts and ongoing training and support.
• Monitor and analyze performance metrics to assess utilization strategies and identify opportunities for improvement.
• Train regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refresher sessions and support for F&I rollouts.
• Support rollouts of SmartPath and MONOGRAM F&I and Digital Deal Jacket/Credit Services through product demonstrations, dealer launch support, and refresher training on Sales.
• Travel to dealerships and field offices to implement initiatives and collaborate with regional field staff.
• Communicate program updates and facilitate resolution of technical issues.
• Serve as a SmartPath and MONOGRAM subject matter expert and stay current with new features and best practices.
• Contribute to continuous improvement of SmartPath and MONOGRAM processes and participate in cross-functional activities.
• Assist with training and onboarding new team members within the DEAL team and regions.
• Work with assigned Regions/Areas, Toyota/Lexus regional staff, and business partners to support dealer performance and program adoption.

Benefits

• Professional growth and development programs
• Tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for the entire family
• Toyota 401(k) Savings Plan with company match and an annual retirement contribution (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, and schools
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA

What This Job Offers

• Job Type: Full-time
• Career Level: Senior