Sr. Project Consultant - Client Strategy & Delivery

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

The Sr. Project Consultant is accountable for managing the development, implementation, and ongoing maintenance of long-term projects, typically spanning two years or more from planning through implementation. Projects have relatively complex scopes and deliverables, may affect multiple business units or functions, and can involve enterprise-wide processes, systems, functions, products, or services. The work aligns with enterprise initiatives and strategy. The role requires a highly accountable, detail-oriented professional who can independently lead complex, time-sensitive work in a fast-paced, highly visible customer environment. The successful candidate uses project management, critical thinking, sound judgment, and attention to detail to anticipate issues, manage competing priorities, and deliver accurate, high-quality work under tight deadlines. The individual communicates confidently, takes ownership, drives accountability across teams and partners, and translates complex issues into clear, complete responses for customers and executives. Strong preparation, follow-through, and the ability to constructively challenge and influence others are essential. The position leads cross-functional teams that include internal customers and vendor resources, manages project resources, and may provide supervision to others. It also supports and mentors staff on project management matters. Applying Six Sigma methodologies to solve problems, identify root causes, and improve processes is highly preferred.

Requirements

Bachelor's degree in a related field.
Seven or more years of experience in a related field.
Five years of project management experience in health plan operations or a related field.
Leadership and/or analytical experience with data, systems, and operations.
Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools.
Demonstrated knowledge and experience planning and leading high-risk, complex projects.
Knowledge of project management tools and methodologies.
Knowledge of healthcare and/or managed care principles, computer systems, and claims databases.
Extensive experience with analysis, including root-cause identification and problem solving.
Knowledge of the Michigan health care marketplace.
Proficiency in current industry-standard PC applications and systems, such as Access, Excel, and Word.
Demonstrated project management skills, including use of continuous quality improvement tools.
Demonstrated competency planning and conducting reports and completing research reports.
Excellent written and verbal communication skills.

Nice To Haves

Project Management Professional (PMP) certification.
Knowledge of program management.
Experience applying Six Sigma methodologies to solve problems, identify root causes, and improve processes.

Responsibilities

Manage the development, implementation, and ongoing maintenance of long-term, complex projects spanning planning through implementation.
Monitor project progress and produce status reports, timelines, budget reports, and project metrics.
Plan projects, including concept, design, scope, cost and benefits, testing, acceptance, implementation, and post-implementation review of deliverables.
Lead cross-functional teams composed of internal customers and vendor resources, and assist and mentor staff on project management issues.
Lead complex development initiatives, manage teams, and ensure project resources are used effectively and efficiently.
Facilitate resolution of barriers to project progress and ensure project goals are met or exceeded.
Recommend and implement process changes to improve project execution performance.
Review systems and tools to support quality and efficient implementation of development and enhancement efforts.
Monitor project risks and consult on mitigation plans.
May provide supervision to others.
Perform other duties as assigned.