Sr. Project Consultant - Client Strategy & Delivery

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

This role requires a highly accountable, detail-oriented professional who can independently lead complex, time-sensitive work in a fast-paced, highly visible customer environment. The successful candidate demonstrates strong project management, critical thinking, sound judgment, and exceptional attention to detail; anticipates issues, manages competing priorities, and delivers accurate, high-quality work under tight deadlines. The individual communicates confidently, takes ownership, drives accountability across teams and partners, asks appropriate questions, and translates complex issues into clear, complete responses for customers and executives. Strong preparation, follow-through, and the ability to constructively challenge and influence others are essential. Experience applying Six Sigma methodologies to solve problems, identify root causes, and improve processes is highly preferred. The position is accountable for managing the development, implementation, and ongoing maintenance of long-term projects, typically spanning two years or more from planning through implementation. Projects have relatively complex scope and deliverables and may affect multiple business units or functions or a business-critical program. They span the enterprise, align with enterprise initiatives and strategy, and may affect processes, systems, functions, products, or services. The role plans projects from concept and design through scope, cost and benefits, testing, acceptance, implementation, and post-implementation review. It leads cross-functional teams of internal customers and vendor resources, manages effective and efficient use of project resources, monitors progress and risk, and facilitates resolution of barriers so project goals are met or exceeded. The position produces status, timeline, budget, and metrics reports; recommends and implements process changes to improve execution; reviews systems and tools for quality and efficient implementation of development and enhancement efforts; and consults on risk mitigation plans. It may supervise others and provides assistance and mentoring on project management issues. Other duties as assigned.

Requirements

Bachelor's degree in a related field.
Seven or more years of experience in a related field.
Five years of project management experience in health plan operations or a related field.
Leadership and/or analytical experience with data, systems, and operations.
Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools.
Demonstrated knowledge and experience planning and leading high-risk, complex projects.
Knowledge of project management tools and methodologies.
Knowledge of healthcare and/or managed care principles, computer systems, and claims databases.
Extensive experience with analysis, including root-cause identification and problem solving.
Knowledge of the Michigan health care marketplace.
Proficiency in current industry-standard PC applications and systems, such as Access, Excel, and Word.
Demonstrated project management skills, including use of continuous quality improvement tools.
Demonstrated competency planning and conducting reports and completing research reports.
Excellent written and verbal communication skills.

Nice To Haves

Project Management Professional (PMP) certification.
Knowledge of program management.
Experience applying Six Sigma methodologies to solve problems, identify root causes, and improve processes.

Responsibilities

Manage the development, implementation, and ongoing maintenance of long-term, complex projects, typically spanning two years or more.
Plan projects through concept, design, scope, cost and benefits, testing, acceptance, implementation, and post-implementation review.
Lead cross-functional teams comprising internal customers and vendor resources.
Manage teams and ensure project resources are used effectively and efficiently.
Monitor project progress and produce status reports, timelines, budget reports, and project metrics.
Facilitate and resolve barriers that impede project progress so project goals are met or exceeded.
Lead complex development initiatives.
Recommend and implement process changes to improve project execution performance.
Review systems and tools to support quality and efficient implementation of development and enhancement efforts.
Monitor project risk and consult on mitigation plans.
Assist and mentor staff on project management-related issues.
May provide supervision to others.
Perform other duties as assigned.