Consultant, Client Service Delivery

Northern Trust • Chicago, IL

1d • $66,700 - $113,300 • Hybrid

About The Position

The Consultant, Client Service Delivery supports client service delivery and digital product servicing activities by completing assigned processes accurately and on time using established guidelines and procedures. The role supports small to mid-sized clients, accounts, or processes and analyzes information to resolve servicing, implementation, or support issues. It monitors timelines, communicates progress, reviews data and transactions for accuracy, and contributes to coordinated team delivery and effective client relationships. The Consultant also identifies practical opportunities to improve workflows and service quality, may provide informal guidance to new team members, and performs all work in accordance with company policies, procedures, and regulatory requirements.

The position follows a hybrid working model, with time divided between the office and working from home. A bachelor’s or university degree is required, and the role typically requires three or more years of relevant experience. Equivalent experience and applicable role-specific certifications or licenses may be considered.

Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. The stated base salary range is $66,700–$113,300 USD. Northern Trust offers a benefits package that includes retirement benefits, health and welfare benefits, paid time off, parental and caregiver leave, insurance, voluntary and well-being benefits, and a discretionary bonus program that may include an equity component.

Requirements

• Bachelor’s or university degree.
• Typically 3 or more years of relevant experience.
• Expanded conceptual knowledge of principles, practices, procedures, and systems within the job discipline.
• Ability to solve straightforward problems by analyzing options and applying technical experience, judgment, and precedent.
• Understanding of business drivers, client service delivery expectations, and how assigned work supports team, functional, or client objectives.
• Ability to coordinate and follow through to influence timelines, expectations, and work outcomes within the function.
• Strong analytical and organizational skills, attention to detail, and ability to manage multiple priorities within established guidelines.
• Effective written and verbal communication skills for working with peers, managers, clients, and other stakeholders.
• Ability to work independently on assigned responsibilities and collaborate effectively across the team or function.
• Ability to identify process improvement opportunities and support practical, policy-aligned solutions.
• Proficiency with Microsoft Office tools and other job-related systems used for processes, programs, reporting, and digital product servicing.
• Authorization to work in the U.S. without current or future employment-based visa sponsorship.

Nice To Haves

• Equivalent experience may be considered in place of the stated education or experience requirements.
• Role-specific certifications or licenses may be considered where applicable.

Responsibilities

• Complete assigned processes and programs accurately and on time using established guidelines and procedures for client service delivery and digital product support.
• Support small to mid-sized clients, accounts, or processes while meeting service expectations.
• Analyze information and evaluate solutions to resolve problems affecting servicing, implementation, or support activities.
• Monitor timelines and communicate updates to support timely delivery of client service work.
• Apply an understanding of business drivers and client needs to support broader service delivery goals.
• Review data, documents, and transactions for accuracy and completeness.
• Support coordinated service delivery and team effectiveness.
• Build working relationships that support client service delivery and operational success.
• Identify opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.
• May provide informal guidance to new team members on systems and day-to-day client service delivery work.
• Perform duties in accordance with established policies, procedures, and regulatory requirements.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level