Consultant, Client Service Delivery

Northern Trust•Chicago, IL

6d•Hybrid

About The Position

The Consultant, Client Service Delivery supports client service delivery and digital product support activities by completing assigned processes accurately and on time in accordance with established guidelines and procedures. The role supports small to mid-sized clients, accounts, or processes, reviews information and transactions for accuracy, and resolves servicing, implementation, or support issues. It monitors timelines, communicates progress, and coordinates with colleagues and stakeholders to help meet service expectations and broader client objectives. The position requires analytical, organizational, and communication skills, independent execution of assigned work, and effective collaboration across the team. The Consultant also identifies practical opportunities to improve workflows and service quality, may informally guide new team members, and performs duties in accordance with company policies, procedures, and regulatory requirements. The role follows a hybrid working model, with time split between the office and working from home.

Requirements

Bachelor’s or university degree required.
Typically 3 or more years of relevant experience; equivalent experience and applicable role-specific certifications or licenses may be considered.
Expanded conceptual knowledge of principles, practices, procedures, and systems within the job discipline.
Ability to solve straightforward problems by analyzing options and applying technical experience, judgment, and precedent.
Understanding of key business drivers, client service delivery expectations, and how assigned work supports team, functional, or client objectives.
Ability to coordinate effectively and influence timelines, expectations, and work outcomes within the function.
Strong analytical and organizational skills, attention to detail, and ability to manage multiple priorities within established guidelines.
Effective written and verbal communication skills for building working relationships with peers, managers, clients, and other stakeholders.
Ability to work independently on assigned responsibilities and collaborate effectively with others.
Ability to identify process improvement opportunities and support practical, policy-aligned solutions.
Proficiency with Microsoft Office tools and other job-related systems used for processes, programs, reporting, and digital product servicing.
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Responsibilities

Complete assigned processes or programs accurately and on time using established guidelines and procedures for client service delivery and digital product support.
Support small to mid-sized clients, accounts, or processes while meeting defined service expectations.
Analyze information and evaluate solutions to resolve problems affecting servicing, implementation, or support activities.
Monitor timelines and communicate updates to support timely delivery of client service work.
Apply an understanding of business drivers and client needs to support broader service delivery goals.
Review data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.
Support coordinated service delivery execution and contribute to team effectiveness.
Build working relationships that support effective client service delivery and operational success.
Identify opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.
May provide informal guidance to new team members on systems and day-to-day client service delivery work.
Perform all duties according to established policies, procedures, and regulatory requirements.