Sr Program Manager
About The Position
CTDI is a large-scale Engineering, Repair, and Logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The company has over 11,000 full-time U.S. employees across more than 60 U.S. operations and more than 20,000 employees worldwide. The Senior Program Manager measures and drives the performance of an assigned customer program. The role covers key performance metrics, production, quality, customer communication—including formal presentations—and obtaining the technical support needed for program success. The position requires 5–10 years of program, project, or operations management experience in a fast-paced operation, including at least four years in a high-volume supply chain, distribution, operations, or logistics environment. A bachelor's degree in business, project management, supply chain, or a related discipline is required. CTDI describes its workplace as family-oriented, positive, team-oriented, and inclusive. It offers compensation and benefits and is an equal opportunity employer. The position does not qualify for visa sponsorship.
Requirements
- Be organized, detail-oriented, and self-motivated.
- Have strong analytical, problem-solving, and decision-making skills.
- Have excellent communication and interpersonal skills.
- Be able to work independently and as part of a team.
- Be flexible to travel.
- Be proficient in Microsoft Office, including Word, Excel, PowerPoint, Access, and Project, and in report preparation and data analysis.
- Have 5–10 years of program, project, or operations management experience in a fast-paced operation.
- Have at least 4 years of experience in a high-volume supply chain, distribution operations, or logistics environment.
- Have a B.S. degree in business, project management, supply chain, or a related discipline.
- Be authorized to work in the United States; U.S. work authorization is required.
- Be at least 18 years of age.
Nice To Haves
- SQL knowledge.
- Ability to interpret and comprehend contract language.
- PMP certification (preferred, not required).
- Previous experience with quality systems.
- Experience in the telecommunications or cable industries.
Responsibilities
- Act as the primary customer contact for operational and performance issues.
- Monitor program performance against customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work among functional groups, including Operations, IT, Quality, and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Manage inventory levels to support timely order fulfillment.
- Resolve customer issues promptly through customer-defined escalation processes and coordination of internal resources.
- Conduct regular meetings with Operations and Business managers to ensure customer needs and timelines are achieved.
Benefits
- Weekly pay every Thursday.
- Monthly incentive bonus.
- Positive, team-oriented, inclusive workplace.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Prescription coverage.
- Paid holidays, vacation, and sick/personal time.
- 401(k).
- Life insurance.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
