Sr. Program Manager, Supply Chain and Merchandising Systems

sephora.com•Remote, OR

7d•$184,680 - $228,000•Remote

About The Position

The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising, and enterprise platforms. The role owns integrated planning, financial governance, dependency management, risk management, operational readiness, executive reporting, and cross-functional execution. This is a hands-on, AI-enabled program leadership role. The Senior Program Manager designs and uses agent-assisted workflows to collect and synthesize delivery information, maintain risks, actions, issues, and dependencies, identify schedule and financial variance, prepare decision briefs and executive reporting, monitor commitments, and support scenario-based planning. The role determines which activities can be delegated to agents, which should use deterministic automation, and which decisions must remain human-owned. The Senior Program Manager remains accountable for the accuracy, confidentiality, traceability, and business outcomes of AI-assisted work. The role establishes source controls, human approval points, output validation, auditability, and escalation practices. As a people leader, the Senior Program Manager develops the team’s ability to use agents responsibly and translates successful workflows into reusable PMO standards.

Requirements

At least 7 years of Project or Program Management experience focused on Supply Chain/Merchandising and operational areas.
At least 7 years of experience leading teams and managing multiple projects simultaneously.
Software development lifecycle experience and a key understanding of Program Management and agile practices.
Excellent organizational and process-oriented skills.
Track record of successfully delivering large-scale projects and programs, driving execution, collaboration, risk management, process improvements, fiscal governance, and timely delivery.
Strong communication, negotiation, and facilitation skills, with the ability to work with various organizational levels.

Responsibilities

Lead annual roadmap planning and identify dependencies.
Manage portfolio reporting and status updates.
Partner with IT Budget governance on budget reporting and health, and coordinate course correction with Governance and Build teams as appropriate.
Use AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes.
Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and adoption of AI-assisted delivery management practices.
Drive continuous process improvements through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
Manage strategic multi-year initiatives focused on Retail and Martech.
Provide end-to-end leadership across program planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
Partner with Retail, Martech, Product, Engineering, Architecture, and senior business leadership to manage dependencies, drive decisions, and deliver key program outcomes.
Use AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting accuracy, and generate executive recommendations.
Drive adoption of AI-first program management methodologies, including AI-assisted planning, intelligent reporting, automated governance processes, and agentic delivery workflows.
Define and monitor delivery, operational, financial, and transformation metrics; use AI to identify process improvements, productivity gains, cost optimization, and continuous enhancement across the Supply Chain portfolio.
Champion adoption of modern delivery frameworks, including Agentic SDLC practices.
Establish appropriate controls, human approval points, output validation, auditability, and escalation practices for AI-assisted work.
Develop the team’s ability to use agents responsibly and turn successful workflows into reusable PMO standards.

Benefits

Medical, dental, and vision coverage.
Company-paid disability and life insurance.
401(k) with 4% match.
FSA and HSA programs.
Student Debt Retirement plan with eligible student loan payments counting toward the Sephora 401(k) match.
PTO, flexibility, and protected leave.
Training, development, and tuition reimbursement.
30% discount on merchandise and services, free product or gratis opportunities, and LVMH brand flash sale discounts.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
May be eligible to earn bonuses.