Open Jobs Sr. Program Manager, Supply Chain and Merchandising Systems

Sephora•San Francisco, CA

6d•$184,680 - $228,000•Remote

About The Position

The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising, and enterprise platforms. The role owns integrated planning, financial governance, dependency and risk management, operational readiness, executive reporting, and cross-functional execution. It is a hands-on, AI-enabled program leadership position that uses agent-assisted workflows to synthesize delivery information, maintain risks and dependencies, identify schedule and financial variance, prepare decision briefs and executive reports, monitor commitments, and support scenario-based planning. The role determines which activities are appropriate for agents or deterministic automation and which decisions must remain human-owned, while remaining accountable for the accuracy, confidentiality, traceability, and business outcomes of AI-assisted work. It establishes source controls, human approval points, output validation, auditability, and escalation practices. As a people leader, the Senior Program Manager develops responsible agent use across the team and turns successful workflows into reusable PMO standards. The role provides end-to-end leadership of strategic, multi-year initiatives, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution. It partners with business and technology leaders to manage dependencies, drive decisions, and deliver program outcomes. It uses AI-enabled analytics, risk modeling, scenario planning, and reporting to improve portfolio visibility, resource allocation, forecasting, and delivery outcomes. The position also advances AI-first program management, process improvement, governance automation, and modern delivery practices, including Agentic SDLC. The position is remote. The stated annual base salary range is $184,680 to $228,000. The actual offer may depend on qualifications, relevant experience, skills, education, certifications or licenses, business factors, and geographic location. Employees may also be eligible for bonuses.

Requirements

At least 7 years of Project or Program Management experience focused on Supply Chain/Merchandising and operational areas.
At least 7 years of experience leading teams and managing multiple projects simultaneously.
Software development life cycle knowledge and a key understanding of Program Management and agile practices.
Excellent organizational and process-oriented skills.
A track record of successfully delivering large-scale projects and programs, including execution, collaboration, risk management, process improvement, fiscal governance, and timely delivery.
Proven communication, negotiation, and facilitation skills, with the ability to work with various levels of the organization.

Responsibilities

Lead strategic, multi-year initiatives focused on Retail and Martech, and transformations across supply chain, distribution, transportation, merchandising, and enterprise platforms.
Provide end-to-end program leadership across planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
Own integrated planning, dependency management, risk management, operational readiness, executive reporting, and cross-functional delivery.
Plan annual roadmaps and identify dependencies; report and provide status on the portfolio.
Partner with IT on budget governance, reporting, and portfolio health, and work with Governance and Build teams on course correction as appropriate.
Use AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, forecasting, and delivery outcomes.
Design and use agent-assisted workflows to synthesize delivery information; maintain risks, actions, issues, and dependencies; identify schedule and financial variances; prepare decision briefs and executive reports; monitor commitments; and support scenario-based planning.
Determine which work can be delegated to agents, handled with deterministic automation, or must remain human-owned; maintain accountability for AI-assisted work accuracy, confidentiality, traceability, and business outcomes.
Establish source controls, human approval points, output validation, auditability, and escalation practices for AI-assisted work.
Partner with Retail, Martech, Product, Engineering, Architecture, and senior business leaders to manage dependencies, drive decisions, and deliver program outcomes.
Define and monitor delivery, operational, financial, and transformation metrics; use AI to identify process improvements, productivity gains, cost optimization, and continuous enhancement across the Supply Chain portfolio.
Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and AI-assisted delivery management.
Drive continuous process improvement through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
Champion adoption of AI-first program management methodologies, agentic delivery workflows, and modern delivery frameworks, including Agentic SDLC.
Develop the team’s ability to use agents responsibly and translate successful workflows into reusable PMO standards.

Benefits

Medical, dental, and vision coverage.
Disability and life insurance fully covered by Sephora.
401(k) with a 4% match.
FSA and HSA programs.
Student Debt Retirement plan that allows qualifying student loan payments to earn the Sephora 401(k) match.
PTO, flexibility, and protected leave.
Training, development, and tuition reimbursement.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources, with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Employees may be eligible to earn bonuses.