Open Jobs Director, Engineering, Merchandising Systems
About The Position
The Director, Business Systems, Merchandising Systems provides vision and strategy for Sephora’s Merchandising Systems portfolio and leads the technology team responsible for product and SKU management, assortment, space management, brand engagement, merchandising operations across store and digital channels, and product lifecycle management. The role partners with senior business and technology leaders to translate business strategies into product roadmaps, scalable solutions, and measurable outcomes, applying AI-enabled tools and processes to accelerate delivery. The director leads a team focused on delivering scalable applications and solutions that support merchandising across stores and digital channels. The role includes setting a multi-year roadmap, aligning priorities with executive merchandising leaders and other stakeholders, defining requirements and solutions, applying AI-first and Agentic SDLC practices, improving business processes through automation, reporting performance KPIs, introducing technologies, and developing team members.
Requirements
- 10+ years of retail-industry systems experience managing application product management and delivery for the merchandising domain in a fast-paced retail company.
- 3+ years of experience managing teams and matrixed resources, including coaching and mentoring full-time employees and contractors.
- Bachelor’s degree in computer science, business, or a related field.
- Retail merchandising domain expertise across assortment, space management, new product launch, brand engagement, and omnichannel retail.
- Experience with Blue Yonder Floor/Space or a comparable solution, and Syndigo or a comparable MDM solution.
- AI-first leadership experience driving delivery through Agentic/AI-driven SDLC, AI-augmented product management, and use of GenAI tools to engage stakeholders, accelerate requirements, and drive process automation.
- Expertise in technology product strategy, roadmap development, enterprise-scale SaaS/vendor/in-house application delivery, and scalable systems design.
Responsibilities
- Set the vision, strategy, and multi-year roadmap for Merchandising Systems and solutions based on business strategy and industry requirements.
- Engage executive merchandising leadership, merchants, and other stakeholders to align priorities, identify system-improvement opportunities, and drive product execution.
- Drive requirements and solution definition using AI-assisted analysis and design, translating business strategy into requirements, solutions, and specifications for product and SKU management, assortment, brand engagement, merchandising management, space management, and product lifecycle management.
- Apply AI-first and Agentic SDLC practices to accelerate solution design, specification, delivery, and documentation; enforce standard build processes and quality while working with Engineering directors to accelerate delivery.
- Lead business process automation and improvement initiatives using AI in partnership with the business.
- Build cross-company relationships, report business-performance KPIs through technology platforms, and introduce new technologies.
- Lead and develop product managers, business analysts, and architects through coaching, mentoring, and matrixed resource management.
Benefits
- Medical, dental, and vision coverage
- Disability insurance
- Life insurance
- 401(k) with 4% match
- FSA and HSA programs
- Student Debt Retirement plan, with student loan payments qualifying to earn the 401(k) match
- PTO, flexibility, and protected leave
- Training, development, and tuition reimbursement
- 30% discount on merchandise and services
- Opportunities for free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Director
