Sr. Program Manager, Supply Chain and Merchandising Systems

Sephora•Remo, VA

8d•$184,680 - $228,000•Remote

About The Position

The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising, and enterprise platforms. The role owns integrated planning, financial governance, dependency and risk management, operational readiness, executive reporting, and cross-functional execution. This is a hands-on, AI-enabled program leadership role. The Senior Program Manager designs and uses agent-assisted workflows to gather and synthesize delivery information, maintain risks, actions, issues, and dependencies, identify schedule and financial variance, prepare decision briefs and executive reporting, monitor commitments, and support scenario-based planning. The role determines which activities can be delegated to agents, automated deterministically, or kept under human decision-making. The Senior Program Manager remains accountable for the accuracy, confidentiality, traceability, and business outcomes of AI-assisted work, establishing source controls, human approval points, output validation, auditability, and escalation practices. As a people leader, the role develops the team’s ability to use agents responsibly and translates successful workflows into reusable PMO standards.

Requirements

At least 7 years of Project or Program Management experience focused on Supply Chain/Merchandising and operational areas.
Understanding of the software development life cycle, program management, and agile practices.
At least 7 years of experience leading teams and managing multiple projects simultaneously.
Excellent organizational and process-oriented skills.
Track record of delivering large-scale projects and programs, driving execution, collaboration, risk management, process improvements, fiscal governance, and timely delivery.
Strong communication, negotiation, and facilitation skills, with the ability to work with various organizational levels.

Responsibilities

Lead annual roadmap planning and identify dependencies.
Provide portfolio reporting and status updates.
Partner with IT Budget Governance to facilitate budget reporting and assess portfolio health; coordinate course correction with Governance and Build teams as appropriate.
Use AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes.
Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and AI-assisted delivery management practices.
Drive continuous process improvements through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
Manage strategic, multi-year initiatives focused on Retail and Martech.
Lead programs end to end, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
Partner with Retail, Martech, Product, Engineering, Architecture, and senior business leadership to manage dependencies, drive decisions, and deliver program outcomes.
Use AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting accuracy, and generate executive recommendations.
Drive adoption of AI-first program management methods, including AI-assisted planning, intelligent reporting, automated governance, and agentic delivery workflows.
Define and monitor delivery, operational, financial, and transformation metrics; use AI to identify process improvements, productivity gains, cost optimization, and continuous enhancement across the Supply Chain portfolio.
Champion adoption of modern delivery frameworks, including Agentic SDLC practices.
Establish appropriate source controls, human approval points, output validation, auditability, and escalation practices for AI-assisted work.
Develop the team’s responsible use of agents and turn successful workflows into reusable PMO standards.

Benefits

Medical, dental, and vision coverage.
Company-paid disability and life insurance.
401(k) with 4% match.
Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.
Student Debt Retirement plan that allows eligible student loan payments to earn the Sephora 401(k) match.
PTO, flexibility, and protected leave.
Training and development opportunities.
Tuition reimbursement.
30% discount on merchandise and services, free product or gratis opportunities, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Potential eligibility to earn bonuses.