Sr Program Manager - PEAQ & HDE - Flex

HCSC•Chicago, IL

2d•Hybrid

About The Position

The Sr Program Manager is responsible for managing one or more highly complex or enterprise-wide programs comprising multiple projects, with accountability for end-to-end delivery. This includes managing cost and budget, schedules and dependencies, resources, scope, quality, and risk; developing program strategy, supporting business cases, and creating enterprise-wide high-level project plans. The role combines technical and business acumen to guide the design, development, and implementation of strategic programs, while building sufficient knowledge of IT products and lines of business to assess delivery feasibility and identify conflicts with other projects. The position oversees two major initiatives: PEAQ (Provider Efficiency, Appropriateness, and Quality), HCSC’s framework for measuring provider performance across cost efficiency, appropriateness, and quality outcomes; and HDE (Health Data Exchange), which enables secure healthcare data exchange across providers, partners, and systems to improve interoperability, care coordination, and access to timely clinical information. The manager leads development and prioritization of the PEAQ and HDE roadmaps, including business cases, analyses, funding requests, and executive-level presentations. They partner with Strategy, Finance, Actuarial, business owners, and operational stakeholders to assess investment opportunities, manage Steering Committee governance, and align and deliver high-priority enhancements, methodology changes, data exchange initiatives, and connections in support of enterprise objectives. The role drives deliverables and activities with PDLs and IT product managers by removing barriers, escalating risks and issues, building consensus, and driving decisions. It tracks key program milestones and recommends adjustments to program leadership and teams. Flex employees are expected to be in the office a minimum of three days per week; management may modify the weekly schedule for exigent circumstances.

Requirements

Bachelor’s degree and 6 years of healthcare industry and/or IT work experience, or 7–10 years managing projects and some experience managing complex programs.
In-depth knowledge of the business area and/or industry or technology included in the program scope.
Leadership experience in multidisciplinary, high-performance teams or groups.
Ability to work independently and in a team environment on multiple initiatives in a fast-paced environment.
Experience developing and reviewing program or project budgets and cost/expense information.
Experience developing action plans to allocate resources across programs.
Experience with negotiations and conflict management, and organizational and political savvy.
Facilitation skills and strong verbal and written communication.
Experience with project management lifecycle, project/program management, and portfolio management methodologies and tools.
Good judgment and ability to make timely business decisions.
Ability to influence direct and indirect reports, project stakeholders, and leaders, and to manage in a matrix organization.
Ability to handle ambiguity and adapt with agility and flexibility to changing priorities.
Structured, organized, and methodical execution; ownership and accountability for outcomes; results orientation and focus on delivery certainty.
Ability to develop trusted relationships and demonstrate strong interpersonal skills.
Experience across the software development lifecycle, from inception and development through testing, production deployment, and maintenance.
Deep understanding of common software delivery models, including OWF, Scrum, and XP.
Knowledge of Clarity PPM and expertise in Microsoft Suite, including Excel, PowerPoint, Word, and Project.

Nice To Haves

Expertise in business case development, including financial analysis, value creation strategies, and executive-level recommendations.
Experience with financial modeling and ROI analysis, payback period, and scenario modeling.
Experience evaluating and prioritizing strategic initiatives, operational transformations, and healthcare business opportunities.
Strong understanding of healthcare economics, payer/provider operations, value-based care, and health insurance business models.
Experience developing market assessments, growth strategies, and go-to-market plans for new products or capabilities.
Consulting experience, with demonstrated ability to structure ambiguous problems and drive data-driven decisions.
Proficiency in business analytics and decision-support methodologies.
MBA, MHA, CFA, or equivalent strategic, financial, or healthcare business experience.

Responsibilities

Manage one or more highly complex or enterprise-wide programs consisting of multiple projects, with accountability for end-to-end delivery.
Manage program cost and budget, schedule and dependencies, resources, scope, quality, and risk.
Develop program strategy, support business cases, and develop enterprise-wide high-level project plans.
Guide the design, development, and implementation of strategic programs using technical and business acumen.
Build knowledge of IT products and lines of business to assess delivery feasibility and identify conflicts with other projects.
Integrate programs and sub-projects, adjusting scope, timing, and budgets as business needs change.
Drive deliverables and activities with PDLs and IT product managers by removing barriers, escalating risks and issues, building consensus, and driving decisions.
Track key program milestones and recommend adjustments to program leadership and teams.
Lead development and prioritization of the PEAQ and HDE roadmaps, including business cases, analyses, funding requests, and executive-level presentations.
Partner with Strategy, Finance, Actuarial, business owners, and operational stakeholders to evaluate investment opportunities.
Manage governance through the Steering Committee and ensure high-priority enhancements, methodology changes, data exchange initiatives, and connections align with enterprise objectives and are delivered effectively.