Sr Program Manager - PEAQ & HDE - Flex

Health Care Service Corporation•Chicago, IL

4d•$112,200 - $202,600•Hybrid

About The Position

This position manages one or more highly complex or enterprise-wide programs consisting of multiple projects and is accountable for end-to-end delivery, including cost and budget, schedule and dependencies, resources, scope, quality, and risk. The role develops program strategy, supports business cases and enterprise-level project plans, and applies technical and business acumen to design, develop, and implement strategic programs. It builds knowledge of IT products and lines of business to assess delivery feasibility and conflicts, integrates programs and subprojects, and adjusts scope, timing, and budgets in response to business needs. The position drives deliverables with PDLs and IT product managers by removing barriers, escalating risks and issues, building consensus, driving decisions, tracking milestones, and recommending adjustments to program leadership and teams. The role is responsible for two major initiatives: PEAQ (Provider Efficiency, Appropriateness, and Quality), HCSC’s framework for measuring provider performance across cost efficiency, appropriateness, and quality outcomes; and HDE (Health Data Exchange), which enables secure healthcare data exchange across providers, partners, and systems to improve interoperability, care coordination, and access to timely clinical information. The position leads development and prioritization of the PEAQ and HDE roadmaps, including business cases, analyses, funding requests, and executive-level presentations. It partners with Strategy, Finance, Actuarial, business owners, and operational stakeholders to evaluate investment opportunities, manage Steering Committee governance, and ensure priority enhancements, methodology changes, data exchange initiatives, and connections align with enterprise objectives and are delivered effectively. This is a Flex position. Employees are expected to be in the office at least three days per week; management may modify the weekly schedule for exigent circumstances.

Requirements

Bachelor’s degree and 6 years of healthcare industry and/or IT work experience, or 7–10 years managing projects and some experience managing complex programs.
In-depth knowledge of the business area and/or industry or technology included in the program scope.
Leadership experience in multidisciplinary, high-performance work teams or groups.
Ability to work independently and in a team environment on multiple initiatives in a fast-paced environment.
Experience developing and reviewing program or project budgets and cost or expense information.
Experience developing action plans to allocate resources across programs.
Experience in negotiations and conflict management, with organizational and political savvy.
Facilitation skills and strong verbal and written communication.
Experience with project management lifecycle, project/program management, and portfolio management methodologies and tools.
Good judgment and ability to make quick business decisions.
Ability to influence direct and indirect reports, project stakeholders, and leaders, and to manage in a matrix organization.
Ability to handle ambiguity and adapt to changing priorities.
Structured, organized, methodical execution; ownership and accountability for outcomes; focus on results and delivery certainty.
Ability to develop trusted relationships and demonstrate strong interpersonal skills.
Experience across the software development lifecycle, from inception through development, testing, production deployment, and maintenance; understanding of software delivery models including OWF, Scrum, and XP.
Knowledge of Clarity PPM and expertise with Microsoft Suite applications, including Excel, PowerPoint, Word, and Project.

Nice To Haves

Expertise in business case development, including financial analysis, value creation strategies, and executive-level recommendations.
Financial modeling and ROI analysis, payback period analysis, and scenario modeling.
Experience evaluating and prioritizing strategic initiatives, operational transformations, and healthcare business opportunities.
Strong understanding of healthcare economics, payer/provider operations, value-based care, and health insurance business models.
Experience developing market assessments, growth strategies, and go-to-market plans for new products or capabilities.
Consulting experience, including structuring ambiguous problems and driving data-driven decisions.
Proficiency in business analytics and decision-support methodologies.
MBA, MHA, CFA, or equivalent strategic, financial, or healthcare business experience.

Responsibilities

Manage complex or enterprise-wide programs comprising multiple projects and oversee end-to-end delivery, including budget, schedule, dependencies, resources, scope, quality, and risk.
Develop program strategy, support business cases, and create enterprise-wide high-level project plans.
Apply technical and business acumen to drive the design, development, and implementation of strategic programs.
Assess delivery feasibility and potential conflicts with other projects using knowledge of IT products and lines of business.
Integrate programs and subprojects and adjust scope, timing, and budgets based on business needs.
Drive deliverables and activities with PDLs and IT product managers by removing barriers, escalating risks and issues, building consensus, and driving decisions.
Track key program milestones and recommend adjustments to program leadership and teams.
Lead development and prioritization of PEAQ and HDE roadmaps, business cases, analyses, funding requests, and executive-level presentations.
Partner with Strategy, Finance, Actuarial, business owners, and operational stakeholders to evaluate investment opportunities and manage Steering Committee governance.
Ensure priority enhancements, methodology changes, data exchange initiatives, and connections align with enterprise objectives and are delivered effectively.