Sr Program Manager, Launch Manager
About The Position
OnTrac is hiring a Sr. Program Manager, Launch Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Eastern Region Preferred
Requirements
- 8+ years of relevant experience leading large, complex programs from kickoff through go-live and stabilization
- Proven ability to align and drive execution across Engineering, Operations, Real Estate, IT, Finance, and vendors
- Strong understanding of parcel sortation and distribution operations, balancing throughput, cost, and scalability during launch
- Demonstrated ability to manage multiple concurrent workstreams, dependencies, and critical path schedules
- Strong risk identification and mitigation capability; able to remove blockers with urgency and pragmatism
- Ability and willingness to travel ~50%
Responsibilities
- Lead all activities related to facility launches, acting as the single point of coordination and escalation across functions.
- Own launch readiness from pre‑design and permitting through go‑live and post‑launch stabilization, serving as the readiness gatekeeper by identifying gaps, assessing risks, and escalating when changes are not prepared for go‑live.
- Direct cross‑functional change planning spanning systems, processes, and operating model impacts.
- Ensure launch objectives, timelines, and dependencies are clearly defined, tracked, and executed across all workstreams; develop and manage integrated program plans, timelines, and critical path schedules incorporating construction milestones, equipment installation, systems readiness, staffing, and operational ramp‑up.
- Track progress across construction, tenant improvements, permitting, engineering install, IT systems, and operational readiness, ensuring alignment to launch milestones.
- Develop mitigation plans and drive resolution, escalating to senior leadership when risks threaten launch outcomes; track scope changes, delays, and cost impacts owned by partner teams and ensure impacts are clearly communicated.
- Define and track go‑live readiness criteria, including systems readiness, equipment availability, staffing, training, safety, and operational performance.
- Support go‑live execution and remain embedded for approximately 4 weeks post‑launch to support stabilization and learning‑curve ramp‑up; oversee handoff to Operations after sustained volume and performance targets are achieved.
- Establish, track, and report KPIs related to site readiness, capital milestones, safety, launch performance, and stabilization progress; prepare and deliver executive‑level updates, dashboards, and go/no‑go readiness assessments; conduct post‑launch assessments and drive continuous improvement of change management practices.
Benefits
- Medical, Dental, and Vision insurance
- HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
- Competitive benefits
- 401(k) with company match
- Referral Bonus Program - Up to $500 per referral!
- Paid Time Off including Holiday pay
- Employee Assistance Program
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
