Manager, Launch

Miter

1d • Hybrid

About The Position

At Miter, the mission is to help construction contractors build with confidence, making it easier and faster to build critical physical infrastructure. Miter uses AI and embedded payments to rebuild core HR, finance, and operations systems for construction and field services contractors, replacing outdated software. Since its launch in 2021, Miter has grown to thousands of customers and tens of millions in ARR, supported by over $50M in funding from top investors. Miter is hiring a Manager of Launch to lead its East team. This role involves coaching and developing a team of 8-10 Launch Managers responsible for onboarding customers onto Miter’s software, engaging directly with high-priority customers, and improving key performance metrics. The Manager will collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a seamless onboarding experience that promotes long-term customer success. Success requires navigating ambiguity, structuring unstructured situations, and scaling effectively while maintaining high team standards. The Launch team is collaborative, detail-oriented, and enjoys solving complex problems in a fast-paced environment, valuing ownership and turning ambiguity into structure.

Requirements

• 2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
• Outstanding stakeholder management and communication abilities
• Exceptional patience and resilience supporting customers and teams in high-pressure environments
• Exceptional data analysis skills to track metrics and inform decisions
• Experience leading implementations with heavy-reliance on 3rd-party API integrations
• Must be located in or able to work Eastern or Central time zone hours

Responsibilities

• Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
• Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
• Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
• Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
• Create, maintain, and refine documentation to enable team success and consistency across projects

Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Multiple company-wide and team-specific off-sites per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees