Sr. Program Manager, Accessibility
About The Position
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across Twitch and its community. Reporting to the VP of UX and joining the Design team, you will own program design, education and enablement, and auditing and testing. You will execute the vision of making Twitch a welcome home for people of all abilities, partnering with product, design, engineering, and legal teams to address accessibility challenges at scale and provide strategic solutions. The role may be based at Twitch’s headquarters in San Francisco or a hub in Seattle, Los Angeles, Irvine, or New York City, and follows West Coast (PST) working hours.
Requirements
- At least 6 years of experience building accessibility programs, QA, and other scalable accessibility practices.
- Expertise in accessibility best practices, guidelines, and regulations, specifically WCAG 2.2+ AA and the CVAA, and ability to advise the executive team on risk assessment.
- Experience creating and leading an accessibility program from the ground up, including creating, documenting, proactively managing, and driving deliverables.
- Experience consulting and working with product, design, engineering, and legal teams to deliver accessibility audits, code reviews, and other advisory services.
- Experience with consumer product accessibility for video and communications products across devices such as desktop, smartphone, gaming console, and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma, Jira, and similar product development tools.
Nice To Haves
- Understanding of and familiarity with AI tooling and test automation for accessibility.
- Familiarity with Twitch as a user, streamer, or both.
Responsibilities
- Serve as the subject-matter expert for global digital accessibility across Twitch, advising product and partner teams and leading process and tooling integration, including AI where appropriate.
- Own accessibility intake, backlog, and operational management; partner with engineering, product, and design leaders to prioritize and address core accessibility issues, with regular communications and reporting.
- Lead QA execution and manage QA specialists and third-party vendors.
- Partner with engineers to build automated accessibility testing into CI/CD pipelines and shift testing earlier in the development lifecycle.
- Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across Twitch products.
- Collaborate with accessibility partners in legal, research, policy, and communications on benchmarking, goal-setting, reporting, and execution.
- Develop an educational program and provide guidelines and resources for key collaborators.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k).
- Maternity and parental leave.
- Flexible PTO.
- Amazon employee discount.
- 401(k) matching.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- Basic Life and AD&D insurance, with optional supplemental life plans.
- Employee Assistance Program (EAP), mental health support, and a medical advice line.
- Sign-on payments and restricted stock units (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
