Sr. Program Manager, Accessibility

Twitch•Los Angeles, CA

11d

About The Position

Twitch is seeking a Senior Program Manager, Accessibility to lead accessibility programs across the company and its community. Reporting to the VP of UX, the role is part of the Design team and owns program design, education and enablement, and auditing and testing. The position will help realize Twitch’s vision of being welcoming to people of all abilities by partnering with product, design, engineering, and legal teams to address accessibility issues at scale and develop strategic solutions. The role may be based at Twitch’s headquarters in San Francisco or at its hub locations in Seattle, Los Angeles, Irvine, or New York City, and follows West Coast (PST) working hours. The base salary ranges from $129,500 to $175,100 annually in Seattle, Los Angeles, and Irvine, and from $142,400 to $192,600 annually in San Francisco and New York. Final compensation depends on factors including experience, qualifications, and location; the compensation package also includes sign-on payments and restricted stock units.

Requirements

At least 6 years of experience building accessibility programs, QA, and other scalable accessibility practices.
Expertise in accessibility best practices, guidelines, and regulations, specifically WCAG 2.2+ AA and the CVAA.
Ability to advise the executive team on accessibility risk assessment.
Experience creating and leading an accessibility program from the ground up, including creating, documenting, proactively managing, and driving deliverables.
Experience consulting and working with product, design, engineering, and legal teams to deliver accessibility audits, code reviews, and other advisory services.
Experience with consumer product accessibility for video and communications products across devices such as desktop computers, smartphones, gaming consoles, and OTT services.
Awareness of assistive technologies available to people with disabilities.
Experience with Figma, Jira, and similar product development tools.

Nice To Haves

Understanding of and familiarity with AI tooling and test automation for accessibility.
Familiarity with Twitch as a user, streamer, or both.

Responsibilities

Serve as the subject-matter expert for global digital accessibility across Twitch, advising product and partner teams and leading process and tooling integration, including AI where appropriate.
Own accessibility intake, backlog, and operational management; partner with engineering, product, and design leaders to prioritize and resolve core issues, and provide regular communications and reporting.
Lead QA execution and manage QA specialists and third-party vendors.
Partner with engineers to integrate automated accessibility testing into CI/CD pipelines and shift testing earlier in the development lifecycle.
Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across Twitch products.
Collaborate with accessibility partners in legal, research, policy, and communications on benchmarking, goal-setting, reporting, and execution.
Develop an educational program and provide guidelines and resources for key collaborators.
Own the design, education, enablement, auditing, and testing outputs of Twitch’s accessibility program.

Benefits

Medical, dental, vision, and disability insurance.
401(k) plan.
Maternity and parental leave.
Flexible PTO.
Amazon employee discount.
401(k) matching.
Paid time off.
Flexible Spending Accounts.
Adoption and surrogacy reimbursement coverage.
Basic Life and AD&D insurance, with options for supplemental life plans.
Employee Assistance Program (EAP), mental health support, and a medical advice line.
Sign-on payments and restricted stock units (RSUs).