Sr. Program Manager, Accessibility
About The Position
The Senior Program Manager, Accessibility at Twitch will have broad impact across Twitch and its community. Reporting to the VP of UX and joining the Design team, this role owns accessibility program design, education and enablement, and auditing and testing. The position will help execute Twitch’s vision of being welcoming to people of all abilities, partnering with product, design, engineering, and legal teams to solve accessibility problems at scale and deliver strategic solutions. The role serves as Twitch’s subject-matter expert for global digital accessibility; owns accessibility intake, backlog, and operations; leads QA execution and manages QA specialists and third-party vendors; and works with engineering to integrate automated accessibility testing into CI/CD pipelines. It also leads high-impact accessibility programs across products, collaborates with accessibility partners on benchmarking and reporting, and develops education, guidelines, and resources for collaborators. The position may be based at Twitch’s San Francisco headquarters or one of its hubs in Seattle, Los Angeles, Irvine, or New York City, with West Coast (PST) working hours.
Requirements
- At least 6 years of experience building accessibility programs, QA, and other scalable accessibility practices.
- Expertise in accessibility best practices, guidelines, and regulations, specifically WCAG 2.2+ AA and the CVAA, and ability to advise the executive team on risk assessment.
- Experience creating and leading an accessibility program from the ground up, including creating, documenting, proactively managing, and driving deliverables.
- Experience consulting and working with product, design, engineering, and legal teams to deliver accessibility audits, code reviews, and other advisory services.
- Experience with consumer product accessibility for video and communications products across devices such as desktop, smartphone, gaming console, and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma, Jira, and similar product development tools.
Nice To Haves
- Understanding of and familiarity with AI tooling and test automations for accessibility.
- Familiarity with Twitch as a user, streamer, or both.
Responsibilities
- Serve as the subject-matter expert for global digital accessibility across Twitch, advising product and partner teams and leading process and tooling integration, including AI where appropriate.
- Own accessibility intake, backlog, and operational management; partner with engineering, product, and design leaders to prioritize and resolve core issues, with regular communications and reporting.
- Lead QA execution and manage QA specialists and third-party vendors.
- Partner with engineers to integrate automated accessibility testing into CI/CD pipelines and shift testing earlier in the development lifecycle.
- Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across Twitch products.
- Collaborate with accessibility partners in legal, research, policy, and communications on benchmarking, goal-setting, reporting, and execution.
- Develop an educational program and provide guidelines and resources for key collaborators.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) with matching.
- Maternity and parental leave.
- Flexible PTO and paid time off.
- Amazon employee discount.
- Prescription coverage, Basic Life and AD&D insurance, and optional supplemental life plans.
- Employee Assistance Program, mental health support, and Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- Sign-on payments and restricted stock units (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
