Sr. Program Manager, Accessibility

Twitch•New York City, NY

11d

About The Position

The Senior Program Manager, Accessibility at Twitch will have broad impact across Twitch and its community. Reporting to the VP of UX and joining the Design team, this role owns accessibility program design, education and enablement, and auditing and testing. The position is responsible for executing Twitch’s vision of being welcoming to people of all abilities and for partnering with product, design, engineering, and legal teams to solve accessibility problems at scale and provide strategic solutions. The role may be based at Twitch’s headquarters in San Francisco or at its hub locations in Seattle, Los Angeles, Irvine, or New York City, with West Coast (PST) working hours.

Requirements

At least 6 years of experience building accessibility programs, QA, and other scalable accessibility practices.
Expertise in accessibility best practices, guidelines, and regulations, specifically WCAG 2.2+ AA and the CVAA, and ability to advise the executive team on risk assessment.
Experience creating and leading an accessibility program from the ground up, including creating, documenting, proactively managing, and driving deliverables.
Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews, and other advisory services.
Experience with consumer product accessibility for video and communications products across devices such as desktop, smartphone, gaming console, and OTT services.
Awareness of assistive technologies available to people with disabilities.
Experience with Figma, Jira, and similar relevant product development tools.

Nice To Haves

Understanding of and familiarity with AI tooling and test automations for accessibility.
Familiarity with Twitch as a user, streamer, or both.

Responsibilities

Serve as the subject-matter expert for global digital accessibility across Twitch, advising product and partner teams and leading process and tooling integration, including AI where appropriate.
Own accessibility intake, backlog, and operational management; partner with engineering, product, and design leaders to prioritize and drive core accessibility issues, and provide regular communications and reporting.
Lead QA execution and manage QA specialists and third-party vendors.
Partner with engineers to build automated accessibility testing into CI/CD pipelines and shift testing earlier in the development lifecycle.
Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across Twitch products.
Collaborate with accessibility partners in legal, research, policy, and communications on benchmarking, goal-setting, reporting, and execution.
Develop an educational program and deploy guidelines and resources for key collaborators.