Sr. Program Manager, Accessibility
About The Position
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across Twitch and its community. Reporting to the VP of UX, you will join the Design team and own program design, education and enablement, and auditing and testing output. You will execute the vision of making Twitch a welcoming home for people of all abilities, partnering with product, design, engineering, and legal teams to solve accessibility problems at scale and provide strategic solutions. The position can be based at Twitch’s headquarters in San Francisco, or at its hub locations in Seattle, Los Angeles, Irvine, or New York City. The role follows West Coast (PST) working hours.
Requirements
- At least 6 years of experience building accessibility programs, QA, and other scalable accessibility practices.
- Expertise in accessibility best practices, guidelines, and regulations, specifically WCAG 2.2+ AA and the CVAA, and ability to advise the executive team on risk assessment.
- Experience creating and leading an accessibility program from the ground up, including creating, documenting, proactively managing, and driving deliverables.
- Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews, and other advisory services.
- Experience with consumer product accessibility for video and communications products across devices such as desktop, smartphone, gaming console, and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma, Jira, and similar product development tools.
Nice To Haves
- Understanding of and familiarity with AI tooling and test automations for accessibility.
- Familiarity with Twitch as a user, streamer, or both.
Responsibilities
- Serve as the subject-matter expert for global digital accessibility across Twitch, advise product and partner teams, and lead process and tooling integration, including AI where appropriate.
- Own intake, backlog, and operational management; partner with engineering, product, and design leaders to prioritize and address core accessibility issues, with regular communications and reporting.
- Lead QA execution and manage QA specialists and third-party vendors.
- Partner with engineers to build automated accessibility testing into CI/CD pipelines and shift testing earlier in the development lifecycle.
- Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across Twitch products.
- Collaborate with accessibility partners in legal, research, policy, and communications on benchmarking, goal-setting, reporting, and execution.
- Develop an educational program and deploy guidelines and resources for key collaborators.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) and 401(k) matching.
- Maternity and parental leave.
- Flexible PTO.
- Amazon Employee Discount.
- Basic Life & AD&D insurance and option for supplemental life plans.
- Employee Assistance Program (EAP), mental health support, and a medical advice line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- Sign-on payments and restricted stock units (RSUs).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
