Sr. Program Account Manager

Vizient•Irving, TX

21h•$55,000 - $104,800

About The Position

The Sr. Program Account Manager manages an assigned client portfolio to drive retention, satisfaction, Envi adoption and utilization, and measurable business outcomes. The role builds client relationships, provides strategic consultation, identifies growth opportunities, and collaborates with cross-functional teams to deliver value. As a senior individual contributor, this position also improves the effectiveness and scalability of the Account Management organization by developing standardized processes, enhancing training and resources, improving reporting and CRM practices, and driving continuous improvement initiatives.

Requirements

5 or more years of relevant experience.
Healthcare supply chain experience.
Demonstrated success managing complex client relationships, increasing technology adoption, supporting retention, and identifying growth opportunities.
Experience providing consultation and training to executive, operational, clinical, and supply chain clients.
Experience developing and improving business processes, workflows, SOPs, training programs, and best-practice resources.
Advanced Excel, data analysis, and reporting skills, including the ability to translate complex information into actionable business recommendations.
Strong communication, presentation, analytical, organizational, problem-solving, and critical-thinking skills.
Ability to lead cross-functional initiatives, influence outcomes, and independently manage competing priorities without direct supervisory authority.
Proficiency with CRM platforms such as Salesforce and Microsoft Office.

Nice To Haves

Relevant degree preferred.
Client-facing consulting, account management, or client success experience strongly preferred.
Experience with GPOs, SaaS, healthcare technology, Envi, automation, or AI tools preferred.

Responsibilities

Manage an assigned client portfolio to strengthen relationships, drive retention, increase Envi adoption, and deliver measurable business value.
Monitor client health, engagement, and system utilization to proactively identify risks, address needs, and uncover growth opportunities.
Conduct client meetings, utilization assessments, and business reviews to provide data-driven insights and actionable recommendations.
Deliver strategic consultation, training, and workflow guidance to optimize client processes and maximize Envi utilization.
Coordinate cross-functional efforts to address complex client needs, implement solutions, resolve issues, and support contractual alignment.
Identify opportunities for expanded Envi adoption and collaborate with Sales to support qualified growth initiatives.
Develop and maintain standardized Account Management workflows, SOPs, playbooks, CRM practices, and centralized knowledge resources.
Coordinate internal onboarding, product training, and ongoing development while enhancing client-facing education and best-practice resources.
Support client segmentation, account operations, client health monitoring, and reporting to improve visibility into retention, utilization, and key performance metrics.
Drive continuous improvement initiatives involving processes, automation, AI, and technology to enhance operational efficiency, consistency, and scalability.