Sr. Product Manager (Social & Identity Platform)
About The Position
As a Senior Product Manager on Epic Online Services, you will lead social and identity features that help players establish their identities and connect across mobile, PC, and console. You will focus on foundational systems such as player profiles, friends, presence, communication, and account continuity, and be accountable for whether releases measurably improve adoption, engagement, and retention. Working with Design, Engineering, Production, and partner teams, you will plan, ship, measure, and refine features within the platform roadmap. This role owns the roadmap and performance of a defined set of features while contributing to the unified platform strategy. It leads the end-to-end user experience, applies data and experimentation to evaluate performance and find opportunities, and partners with Engineering to deliver scalable, high-performance systems for millions of players globally. The role defines goals and success metrics, leads product reviews and internal launch tests, translates findings into recommendations, and identifies data-supported opportunities to improve the social and identity toolkit.
Requirements
- Product management experience on consumer-facing platform products or shared systems; social and/or identity features are preferred.
- A proven track record of delivering social and/or identity platform features and measurably improving their performance.
- Strong analytical skills, including independently pulling and interpreting data, segmenting players, designing experiments, and turning insights into product decisions.
- Ability to combine data with qualitative insight, including player research, community feedback, and playtests.
- Strong product management skills, including adapting processes to support existing and new development frameworks and mentoring others in good product management practices.
- Experience working closely with engineering, design, and production teams on complex systems and aligning stakeholders around priorities.
- Familiarity with cross-platform ecosystems (mobile, PC, console) and the challenges of delivering consistent, high-quality experiences across them.
- Passion for building foundational player experiences that enable meaningful social connections across games, devices, and services.
Nice To Haves
- Experience with social and/or identity features is preferred.
Responsibilities
- Own the roadmap and performance of a defined set of social and identity features, contributing to the unified platform strategy.
- Lead the end-to-end user experience for these features and use data and experimentation to assess performance and improve adoption, engagement, and retention.
- Partner with Engineering to deliver scalable, high-performance social and identity systems for players globally, balancing usability, performance, privacy, and scalability.
- Define clear goals and success metrics for features and releases, and hold the work accountable to them.
- Lead product reviews and internal tests on launches, and turn findings into recommendations for future planning.
- Identify gaps in the social and identity toolkit and advocate for new features or improvements when supported by data.
Benefits
- Most employees are eligible to participate in Epic’s benefit plans and discretionary incentive programs, subject to the terms of those plans or programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
