Sr Product Manager Commercial Digital Banking-ST

SwitchThink Solutions•Phoenix, AZ

2d•Hybrid

About The Position

The Sr Product Manager is responsible for the end-to-end lifecycle of the Commercial Digital Banking solution, its features, and fintech integrations. This role partners with Commercial Banking Team stakeholders to address business needs, maintain industry and market expertise, identify emerging technology opportunities, define product strategy, create the product roadmap, and lead cross-functional teams in delivering roadmap value to the Commercial Banking Team and its business members. The position calls for strategic thinking, technical aptitude, collaboration, and the ability to mentor other product managers. The role leads roadmap analysis, development, management, and communication, informed by business objectives, business cases, market and client research, relevant data, and competitive gap analysis. It monitors channel performance, supports adoption of products and services, addresses product and business-member challenges, and translates Commercial Banking Team needs and technology directions into new features and services. It also guides product lifecycle work with internal stakeholders and external vendors, ensures compliance with applicable financial regulations and data security standards, and serves as product owner on an agile team by documenting user stories, acceptance criteria, and product capabilities. Feedback is gathered from the Commercial Banking Team and business members to validate product performance against stated metrics. The position is hybrid and located in Phoenix, Arizona.

Requirements

Bachelor's degree in business, IT, computer science, engineering, or a related field.
At least 7 years of experience in digital B2B product management.
At least 3 years of experience in strategic analysis related to system implementation in a B2B environment.
At least 5 years of experience working with cross-functional teams.
At least 1 year of financial institution experience (credit union or bank) or commercial banking technology vendor experience.
Excellent product management skills.
Demonstrated combination of technical aptitude and high emotional intelligence.
Experience managing a complex product or multiple related products and generating roadmaps.
Experience with Agile methodologies and product lifecycle management.
Excellent written, verbal, and presentation communication skills appropriate for all organizational levels and clients.
Proficiency in MS Word, Excel, PowerPoint, MS Project, Visio, and MS Teams.

Nice To Haves

MBA preferred.
Product Management (PM) certification or equivalent preferred.

Responsibilities

Lead analysis, creation, ongoing management, and communication of Commercial Digital Banking product roadmaps aligned with business objectives and supported by business cases, market and client research, relevant data, and competitive gap analysis.
Monitor channel performance and recommend improvements and new product offerings.
Lead internal stakeholders, including engineering, design, information security, platform support, and the Commercial Banking Team, as well as external vendor partners, in determining product testing, implementation, launch, sustainment, and other lifecycle activities.
Lead programs that support Business Member adoption of assigned products and services.
Work with internal stakeholders to monitor and address product and Business Member challenges.
Translate Commercial Banking Team needs and technology directions into new features and services.
Ensure products comply with applicable financial regulations and data security standards.
Lead and direct others' work and share best practices and processes through training, mentoring, or leadership.
Work as a product owner in an agile team, documenting user stories, acceptance criteria, and product capabilities.
Gather Commercial Banking Team and Business Member feedback to validate product performance against stated metrics.