Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
About The Position
Oracle NetSuite Professional Services is seeking a Sr Principal Consultant for its Advanced Customer Support / Managed Services team. The role is intended for a senior-level consultant with industry expertise, ideally in Consumer Goods, Industrial & Equipment, Food & Beverage, or Life Sciences. The ACS organization provides ongoing functional and technical guidance to help customers optimize and expand their NetSuite investment. Using its SuiteReview methodology and strategic advisory services, ACS identifies opportunities, addresses business challenges, and helps customers achieve long-term value from their ERP platform. The consultant partners with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide complex transformation initiatives. As a trusted advisor and senior consulting team member, the role leads solution design and implementation, provides technical and functional leadership, influences executive decisions, and resolves complex customer challenges. The consultant also contributes to business development by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value. The position combines strategic advisory work with hands-on solution leadership, including integrating AI-driven tools and Oracle AI capabilities into engagements. Minimal travel is required. The position regularly interacts with customers across North America. Professional-level English is required. French proficiency is required for candidates residing in Quebec and is an asset for other candidates. Career Level: IC3. This is a replacement position.
Requirements
- 8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets.
- 5+ years of experience in an external consulting role with sustained C-suite interactions.
- Strong understanding of NetSuite modules, including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse, and fulfillment.
- Proven business process consulting experience, including analyzing, optimizing, and recommending improvements to enhance organizational performance.
- Experience defining requirements for complex customizations and integrations.
- Proven custom development analysis, design, and testing skills.
- Strong communication skills.
- Professional-level English proficiency.
- French proficiency for candidates residing in Quebec.
- Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise.
- Ability to synthesize information into a coherent story, strategic vision, and execution roadmap.
- Passion for driving customer satisfaction.
Nice To Haves
- Industry expertise in Consumer Goods, Industrial & Equipment, Food & Beverage, or Life Sciences.
- Relevant domain experience in Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, or Pharmaceuticals/BioTech.
- Project and/or team leadership experience.
- Finance and/or Accounting professional or academic background.
- NetSuite ERP Consultant or other relevant product certifications.
- French proficiency for candidates outside Quebec.
Responsibilities
- Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps.
- Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices.
- Architect solutions for complex business requirements, which may include configuration, integration, and/or technical components, in partnership with the Technical Services team.
- Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications.
- Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value.
- Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions.
- Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards.
- Contribute to business development by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and AD&D.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Flexible or accrued vacation, depending on eligibility and position.
- 11 paid holidays.
- Paid sick leave.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance benefits.
- Bonus and equity may be available for the stated U.S. hiring range.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
