Sr. Practice Assistant

Mass General Brigham•Boston, MA

22h•Hybrid

About The Position

The Sr. Practice Assistant supports clinical service and practice operations for patients across Breast Surgery and the Breast Center. This role combines complex surgical scheduling with new patient coordination to help create a smooth and supportive patient experience. The position performs administrative functions including patient scheduling, check-in and check-out, responding to routine inquiries, and maintaining appointment records. It also supports billing and medical-record processes, including processing patient billing forms and scanning documents into EPIC. The role serves as a “Super User” for scheduling, registration, and billing systems, and assists with training others. At an advanced competency level, it may include specialized functions such as surgical scheduling and schedule changes or blocking. The position also handles, screens, or takes messages concerning prior authorizations, provider questions, prescription refills, and test results. The schedule is hybrid, with one remote day per week and potentially two after successful completion of the probationary training period.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
3–5 years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage non-routine phone calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including conveying information clearly to others.
Ability to understand work-related written materials and compose or edit emails, memos, and letters, as well as take complete and accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform administrative duties related to patient visits, including scheduling, check-in, and check-out.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents into the patient medical record in EPIC.
Act as a “Super User” for scheduling, registration, and billing systems.
Provide assistance and training to others in scheduling, registration, and billing systems.
Perform complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform additional responsibilities as assigned.