Sr. Practice Assistant - Medical Oncology

Mass General Brigham • Concord, MA

3d • Onsite

About The Position

The Sr. Practice Assistant performs administrative functions to support smooth and efficient clinical service and practice operations in Medical Oncology. The role supports patient visits and practice workflows, including scheduling, check-in and check-out, appointment record maintenance, routine caller assistance, billing-form processing, and scanning documents into the patient medical record in EPIC. The position acts as a super user for scheduling, registration, and billing systems and provides assistance and training to others. It may also involve more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, and handling messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities may be assigned.

This is a per-diem, onsite position with a day shift at 133 Old Road to Nine Acre Corner (ORNAC). Scheduled weekly hours are listed as 0. The posted hourly pay range is $19.37–$27.71; actual compensation depends on qualifications and other relevant factors.

Requirements

• High school diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine phone calls, and resolve routine issues as appropriate.
• Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
• Ability to understand work-related written materials and communicate clearly and effectively with others.
• Ability to manage personal and others’ time, organize work, handle multiple tasks, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Responsibilities

• Perform administrative duties related to patient visits, including scheduling, check-in, and check-out.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents into the patient medical record in EPIC.
• Act as a super user for scheduling, registration, and billing systems.
• Provide assistance and training to others in scheduling, registration, and billing.
• Perform more complex or specialized functions as applicable, such as surgical scheduling and schedule changes or blocking.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Perform additional responsibilities as assigned.

Benefits

• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs
• Potential comprehensive benefits package; details are to be provided by Talent Acquisition

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED