Sr. Practice Assistant

Mass General Brigham•Waltham, MA

9d•Onsite

About The Position

The Senior Practice Assistant supports patients throughout their care experience and helps the MGB Cancer Institute practice run smoothly and efficiently. This role performs administrative duties related to patient visits, including scheduling, check-in, and check-out, at the highest proficiency level. The position is Monday through Friday and 100% on-site at 52 Second Avenue.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
3–5 years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following protocols, and working within systems.
Ability to proofread and edit written documents.

Responsibilities

Schedule patient appointments and maintain appointment records.
Perform patient check-in and check-out duties and other administrative tasks related to patient visits.
Assist callers with routine inquiries and appropriately triage matters.
Process patient billing forms and scan documents into the patient medical record in EPIC.
Act as a super user for scheduling, registration, and billing systems, and assist with training others in these areas.
Perform more complex or specialized functions as needed, such as surgical scheduling and schedule changes or blocking.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform other responsibilities as assigned.