Practice Manager/Sr. Practice Manager - Otorhinolaryngology

UTHealth Houston•Houston, TX

3d•Onsite

About The Position

The Department of Otorhinolaryngology is seeking an experienced Practice Manager to oversee operations across five outpatient clinic locations in the Houston area. Based in the Texas Medical Center, this leadership role supports operational excellence, patient access and experience, and physicians and clinical teams across multiple sites. The position manages and coordinates the administrative, managerial, clinical, and clerical functions required to operate a clinic. The role requires a leader able to manage complex physician and stakeholder relationships, balance competing priorities, and foster collaboration in a fast-paced healthcare environment. Employees must permanently reside and work in Texas. This is a security-sensitive position.

Requirements

Bachelor's degree required; equivalent years of experience beyond the minimum experience requirement may substitute.
At least 5 years of experience in an outpatient clinic or healthcare administrative setting; equivalent years of education beyond the minimum education requirement may substitute.
Must permanently reside and work in Texas.
Ability to meet the physical demands of exerting up to 50 pounds occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.

Nice To Haves

Significant experience in multi-site outpatient clinical operations, preferably within an academic medical center or surgical specialty practice.
A track record of implementing process improvements, increasing operational efficiency, and optimizing clinic workflows.
Strong proficiency with Epic, including provider template management and scheduling optimization.
Exceptional interpersonal and relationship-building skills, sound judgment, adaptability, and a solutions-oriented approach.

Responsibilities

Ensure high-quality patient care and maintain patient confidentiality in accordance with HIPAA guidelines.
Serve as the clinic's primary contact with building management and coordinate facility needs.
Recommend and implement improvements to efficiency, costs, daily operations, and internal systems for managing patient volume and regulatory documentation.
Maintain an environment that complies with OSHA regulations and employee safety requirements.
Handle patient complaints and review quality assurance information related to practice and patient care issues.
Monitor patient volumes, quality of care, and staff performance to identify improvement opportunities and resolve operational issues.
Maintain provider appointment schedules that effectively use personnel, space, and equipment, including potential multi-modality specialties.
Oversee clinic facilities and equipment, maintaining a clean and safe environment for regulatory inspections.
Manage daily and monthly provider clinical scheduling templates.
Prepare the annual budget for Department-level review and approval, monitor budget variances, and present financial analysis as appropriate.
Manage daily business operations, including purchasing and marketing.
Maintain employee and patient incident report files.
Coordinate with administrative offices on staff selection, training, and monitoring to support continuity of operations.
Ensure personnel are appropriately trained and that time and leave submissions and monthly payroll statements are accurate.
Produce reports, manuals, agendas, and correspondence as directed concerning clinic volume, expenses, and profitability.
Manage departmental human resources activities, including recruiting, selection, hiring, termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Paid holidays, a preventative leave day, vacation time, and sick time, totaling approximately 37–38 days per year.
Increasing vacation accrual with tenure.
Longevity pay after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.