Practice Assistant, Sr

Mass General Brigham•Boston, MA

12d•$19 - $28•Hybrid

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Handles administrative duties related to patient visits, including scheduling, check-in, and check-out, and performs the duties of other practice assistant levels at the highest proficiency level. Specific duties may vary by department. The position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot substitute for the education requirement.
3–5 years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations and standards and office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing and editing emails, memos, and letters, and taking complete and accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage own time and the time of others.
Strong organization and time-management skills; ability to manage multiple tasks, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments, maintain appointment records, respond to routine caller inquiries, and schedule appointments.
Process patient billing forms and scan documents into patient medical records/LMR.
Act as a super user for scheduling, registration, and billing systems; assist and train others in these areas.
May perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.
Provide functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversee the daily activities of practice staff.
May be required to accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform patient visit administrative duties, including check-in and check-out.