Sr. Practice Assistant - Medical Oncology

Mass General Brigham•Concord, MA

1d•$19 - $28•Onsite

About The Position

The Sr. Practice Assistant performs administrative functions that support smooth and efficient clinical service and practice operations in Medical Oncology. The role handles administrative duties related to patient visits, including scheduling, check-in, and check-out, and performs the duties of other practice assistant levels at the highest proficiency level. The assistant maintains appointment records, responds to routine caller inquiries, and directs matters appropriately. The position also processes patient billing forms and scans documents into the EPIC medical record. The Sr. Practice Assistant serves as a super user for scheduling, registration, and billing systems, assisting and training others. The role may include more complex or specialized tasks, such as surgical scheduling or schedule changes and blocking, at an advanced competency level. The assistant also handles, screens, or takes messages about prior authorizations, provider questions, prescription refills, and test results, and performs other duties as assigned.

Requirements

High school diploma or equivalent required.
3–5 years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage more non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, adapting communication to the audience.
Ability to understand work-related documents and communicate clearly, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform administrative duties related to patient visits, including scheduling, check-in, and check-out.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents into the EPIC patient medical record.
Serve as a super user for scheduling, registration, and billing systems, and assist and train others.
May perform advanced or specialized functions, such as surgical scheduling and schedule changes or blocking.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform additional responsibilities as assigned.