Sr. Practice Assistant

Mass General Brigham•Waltham, MA

10d•$19 - $28•Onsite

About The Position

The Senior Practice Assistant supports patients throughout their care experience and helps the MGB Cancer Institute practice in Waltham run smoothly and efficiently. The position performs administrative work related to patient visits, including scheduling, check-in, and check-out, and performs duties associated with other practice-assistant levels at the highest proficiency level. The Senior Practice Assistant also serves as a super user for scheduling, registration, and billing systems, assisting and training colleagues. More complex functions, such as surgical scheduling and schedule changes or blocking, may be performed at an advanced competency level. This is a Monday–Friday, 100% on-site position at 52 Second Avenue.

Requirements

High school diploma or equivalent.
Three to five years of office experience.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint skills.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform administrative duties related to patient visits, including scheduling, check-in, and check-out.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents into the patient medical record in EPIC.
Act as a super user for scheduling, registration, and billing systems, and assist and train others in these areas.
Perform more complex or specialized functions as applicable, such as surgical scheduling and schedule changes or blocking.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform additional responsibilities as assigned.