Sr. Practice Assistant

Mass General Brigham•Boston, MA

2d•$19 - $28•Hybrid

About The Position

The Sr. Practice Assistant performs administrative functions to support smooth and efficient clinical service and practice operations. This role supports patients across Breast Surgery and the Breast Center, combining complex surgical scheduling with new patient coordination to help create a smooth and supportive patient experience. The position requires healthcare administrative experience, strong organizational and communication skills, and the ability to manage detailed scheduling and coordination in a fast-paced clinical environment. The role includes patient-visit administration, appointment management, caller assistance, billing-form processing, and scanning documents into the patient medical record in EPIC. The Sr. Practice Assistant acts as a super user for scheduling, registration, and billing systems and assists with training others. The role may also perform advanced or specialized functions such as surgical scheduling and schedule changes or blocking. The position is hybrid, with one remote day per week and potentially two after successful completion of the probationary training period.

Requirements

High school diploma or equivalent required; experience cannot be substituted for this education requirement.
3–5 years of office experience required.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing and editing emails, memos, and letters and taking complete and accurate messages.
Ability to manage personal time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform administrative duties related to patient visits, including scheduling, check-in, and check-out.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents to patient medical records in EPIC.
Act as a super user for scheduling, registration, and billing systems, providing assistance and training to others.
Perform advanced or specialized functions, potentially including surgical scheduling and schedule changes or blocking.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Perform additional responsibilities as assigned.