(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

Trinity Health•Livonia, MI

4d•Remote

About The Position

Serves as a member of the performance management team, responsible for performance improvement projects within a defined population of Trinity Health Revenue Excellence. Implements opportunities for enhancement and standardization and supports the long-term success and sustainability of initiatives. Provides advisory leadership, guidance, and regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to achieve sustained success in transformational initiatives and continuous improvement. Reports to the regional Manager Performance Management. The consultant brings seasoned expertise in one or two Revenue Cycle areas and a solid understanding of end-to-end Revenue Cycle processes. The role leads projects, manages deliverables, analyzes operational and financial data, identifies root causes and improvement opportunities, and develops practical solutions for complex technical and business issues. It also supports vendor relations across the region and serves as a primary contact for significant project issues and for RHM and PBS managers. The position allows remote work from home, operates in a typical office environment, and may require travel to Trinity Health sites as needed. Hourly pay range: $28.28–$72.26.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Five or more years of Revenue Cycle experience, project management, or consulting experience with healthcare clients driving transformational efforts.
Knowledge of Revenue Cycle strategies, Health Information Systems, insurance issues, healthcare industry issues and trends, applicable legal issues, third-party and governmental guidelines, and work processing methods and techniques.
Supervisory or team-leader experience emphasizing team-building and leadership, with the ability to coordinate a department while also working as an individual contributor.
Ability to develop analyses and process-improvement recommendations that produce measurable results.
Experience managing performance or business process improvement activities and applying continuous-improvement methodologies, including PDCA, Lean, Six Sigma, or similar methods; ability to analyze workflow processes.
Ability to train and mentor others.
Strong project management, integration, and implementation abilities.
Experience planning and executing strategies and defining project, process, or business objectives and scope.
Prior responsibility for managing change-management projects and interfacing with leadership.
Ability to identify, evaluate, and articulate operational opportunities, business needs, and gaps; plan and implement project steps; understand stakeholder interests; and provide authoritative consultation.
Excellent organizational, analytical, presentation, interpersonal, written, and verbal communication skills.
Ability to translate technical matters for operations staff, facilitate communication among diverse groups, assess and facilitate improvements, and provide recommendations and productive working partnerships across organizational levels.
Customer-service orientation and strong interpersonal, consultative, and relationship-building skills.
Ability to understand customer requirements, exercise judgment in meeting reasonable expectations, and navigate differences of opinion and competing perspectives.
Ability to influence results, gain support, manage complex relationships tactfully, and respond appropriately to situational nuances.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Experience with Revenue Cycle analytics, key metrics, leading indicators of Revenue Cycle performance, and visualization tools such as Tableau.
Ability to work independently or as a team member in a collaborative, shared-leadership environment.
Personal integrity, honesty, and care, with the ability to inspire and motivate others in support of Trinity Health’s mission, vision, goals, and values.
Ability to concentrate, meet deadlines, manage multiple projects, adapt to interruptions and changing priorities, and work with people with diverse personalities and work styles.
Ability to travel to Trinity Health sites as needed and comply with Trinity Health policies and procedures.
Manual dexterity to operate a keyboard and hearing ability for frequent telephone and in-person communication.

Nice To Haves

Prior healthcare consulting experience is highly preferred.
Expertise in at least one Revenue Cycle functional area and knowledge of best-known practices.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in work behaviors, practices, and decisions.
Apply expertise in one or two Revenue Cycle areas and identify performance improvement opportunities across end-to-end Revenue Cycle processes.
Monitor and enhance tools that support the assigned functional area.
Lead projects and manage deliverables for the performance management team; resolve significant project issues and remove barriers.
Develop plans and strategies, set standards, identify outcomes, and resolve performance management team issues.
Monitor team progress, project deliverables, and alignment with organizational goals.
Identify, prepare, interpret, and apply operational and financial metrics; design, develop, and implement systems that provide financial, statistical, and operational information.
Develop integrated solutions for complex technical and business issues and provide specialized technical guidance.
Coordinate projects using established methodology; manage deliverables and risks, remove barriers, and resolve problems.
Identify challenges and opportunities and recommend practical solutions considering processes, workforce, culture, and technology.
Facilitate cross-functional teams and varied stakeholder interests through leadership, communication, collaboration, and negotiation.
Define and manage project plans and goals; conduct workflow mapping, impact analyses, and modeling; develop action steps, status reports, and communication plans; and keep leadership and stakeholders informed.
Manage vendor relations supporting Revenue Cycle functions across the region.
Identify deviations from best-known practices and performance standards.
Independently collect, synthesize, and analyze data; identify root causes; and present summaries and graphical analyses of trends with recommended next steps to the manager.
Identify and escalate performance opportunities, initiate action plans, and serve as the primary point of contact for RHM and PBS managers.
Perform other duties as assigned by the manager.
Maintain working knowledge of applicable laws, regulations, the Integrity and Compliance Program, Code of Conduct, and organizational policies and procedures.