(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

Trinity Health•Livonia, MI

6d•$48 - $72•Remote

About The Position

The Sr. Performance Management Consultant serves on the Revenue Excellence performance management team and leads performance improvement projects for a defined population. The role implements enhancement and standardization initiatives and supports their long-term success and sustainability. It provides advisory leadership and guidance, collaborating with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to advance transformational initiatives and continuous improvement. The position reports to the regional Manager Performance Management. The consultant brings seasoned expertise in one or two Revenue Cycle areas, understands end-to-end Revenue Cycle processes, and identifies opportunities to improve performance. The role leads projects, manages deliverables, analyzes operational and financial metrics, develops integrated solutions to complex business and technical issues, and coordinates cross-functional teams. It also manages vendor relations supporting regional Revenue Cycle functions and serves as a primary contact for RHM and PBS managers on performance opportunities. The position is remote/work from home, operates in a typical office environment, and may require travel to Trinity Health sites as needed. The stated hourly pay range is $48.18–$72.26.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, and at least five years of Revenue Cycle experience, project management or consulting experience with healthcare clients driving transformational efforts; equivalent education and experience may be considered.
Knowledge of Revenue Cycle strategies, Health Information Systems, insurance issues, healthcare industry issues and trends, relevant legal issues, third-party and governmental guidelines, and work-processing methods.
Supervisory or team-leader experience emphasizing team building and leadership, with the ability to coordinate a department while also working as an individual contributor.
Ability to develop analyses and process-improvement recommendations that produce measurable results.
Experience managing performance or business-process improvement activities and applying continuous-improvement methods, including PDCA, Lean, Six Sigma, or other methodologies.
Ability to train and mentor others.
Strong project management, integration, and implementation skills, including strategy execution, defining objectives and scope, managing change projects, and working with leadership.
Ability to identify, evaluate, and articulate operational opportunities, business needs, and gaps; plan and implement project steps; understand stakeholder interests; and provide authoritative consultation.
Excellent organizational, advanced analytical, presentation, interpersonal, written, and verbal communication skills, including the ability to translate technical matters for operations staff and facilitate communication among diverse groups.
Customer-service orientation and strong consultative, relationship-building, and interpersonal skills, including the ability to influence results, manage complex relationships, and respond appropriately to differing needs and perspectives.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Experience with Revenue Cycle analytics, key metrics, leading indicators of Revenue Cycle performance, and visualization tools such as Tableau.
Ability to work independently or as a team member in a collaborative, shared-leadership environment.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s mission, vision, goals, and values.
Ability to concentrate, meet deadlines, handle multiple projects, adapt to interruptions and changing priorities, and work with people with diverse personalities and work styles.
Ability to travel to Trinity Health sites as needed.
Ability to comply with Trinity Health policies and procedures.
Proficient critical thinking, analytical skills, and Microsoft Excel abilities.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Provide Revenue Cycle expertise, understand end-to-end processes, identify performance improvement opportunities, and monitor or enhance tools for the assigned functional area.
Lead projects and manage deliverables for the performance management team, addressing significant project issues and removing barriers.
Develop plans and strategies, set standards, identify outcomes, resolve team issues, and monitor progress toward deliverables and organizational goals.
Prepare and interpret operational and financial metrics, and design, develop, and implement systems that provide financial, statistical, and operational information.
Provide specialized analytical and practical guidance and develop integrated solutions for complex technical and business issues.
Coordinate projects using established methodologies, manage deliverables and risks, resolve problems, and recommend practical solutions while considering process, workforce, culture, and technology impacts.
Facilitate cross-functional teams and groups through leadership, communication, collaboration, and negotiation.
Define project plans and goals; conduct workflow mapping, impact analyses, and modeling; develop action steps, status reports, and communication plans; and keep leadership and stakeholders apprised of progress.
Manage vendor relations supporting Revenue Cycle functions across the region.
Identify deviations from best-known practices and performance.
Collect, synthesize, and analyze data; identify root causes; and present findings, trends, and recommended next steps to the manager.
Identify and escalate performance opportunities, initiate action plans, and serve as a primary point of contact for RHM and PBS managers.
Perform other duties as assigned by the manager.
Maintain working knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, and other policies and procedures.