(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

Trinity Health•Livonia, MI

6d•$28 - $72•Remote

About The Position

The Sr. Performance Management Consultant is a member of Trinity Health Revenue Excellence’s performance management team, responsible for performance improvement projects within a defined population. The role implements enhancement and standardization initiatives and supports their long-term success and sustainability. It provides advisory leadership, guidance, and collaboration to System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to advance transformational initiatives and continuous improvement. The position reports to the regional Manager Performance Management. The consultant brings specialized expertise in one or two Revenue Cycle areas and an understanding of end-to-end Revenue Cycle processes. The role leads projects, manages deliverables and vendor relationships, develops and interprets operational and financial metrics, analyzes data, identifies root causes and performance opportunities, and recommends actions. It coordinates cross-functional teams and stakeholders, manages project plans and risks, and supports practical solutions that account for processes, workforce, culture, and technology. The position also applies applicable laws, regulations, policies, and compliance requirements in its work.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Five or more years of Revenue Cycle experience, project management, or consulting experience with healthcare clients driving transformational efforts, or an equivalent combination of education and experience.
Knowledge of Revenue Cycle strategies, Health Information Systems, insurance issues, healthcare industry issues and trends, legal issues in the area of expertise, third-party and governmental guidelines, and work-processing methods and techniques.
Supervisory or team-leader experience emphasizing team building and leadership, including the ability to provide oversight and coordination while also contributing individually.
Ability to develop analyses and process-improvement recommendations that produce measurable results.
Experience managing performance or business-process improvement activities and applying continuous improvement methodologies, such as PDCA, Lean, or Six Sigma; ability to train and mentor others.
Strong project management, integration, and implementation abilities, including planning and executing strategies, defining project or business objectives and scope, managing change projects, and interfacing with leadership.
Ability to identify, evaluate, and communicate operational opportunities, business needs, and gaps; plan and implement project steps; understand stakeholder interests; and provide authoritative consultation.
Strong organizational, analytical, presentation, interpersonal, written, and verbal communication skills; ability to translate technical matters for operations staff and facilitate communication and solutions across diverse groups.
Customer-service orientation and consultative, relationship-building, and influencing skills, including the ability to manage complex relationships and differing perspectives.
Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Experience with Revenue Cycle analytics, key metrics, leading indicators of Revenue Cycle performance, and visualization tools such as Tableau.
Ability to work independently or as a team member in a collaborative, shared-leadership environment.
Ability to organize work priorities, handle multiple concurrent projects and interruptions, meet deadlines, and adapt to changing priorities.
Ability to travel to Trinity Health sites as needed.
Ability to comply with Trinity Health policies and procedures.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Nice To Haves

Prior healthcare consulting experience is highly preferred.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in work behaviors, practices, and decisions.
Apply specialized knowledge of one or two Revenue Cycle areas and end-to-end Revenue Cycle processes; monitor and enhance tools supporting the assigned functional area.
Lead performance improvement projects and manage team deliverables; serve as a primary contact for significant project issues and barriers.
Develop plans, strategies, standards, and outcome measures; monitor progress and align project work with organizational goals.
Prepare and interpret operational and financial metrics, and develop systems for financial, statistical, and operational information.
Provide technical and analytical guidance and develop integrated solutions to complex business and technical issues.
Coordinate projects using established methodology; manage deliverables and risks, remove barriers, and recommend practical solutions considering process, workforce, culture, and technology impacts.
Facilitate cross-functional teams and groups through leadership, communication, collaboration, and negotiation.
Define project plans and goals; conduct workflow mapping, impact analyses, and modeling; develop action steps, status reports, and communication plans; keep leadership and stakeholders informed of progress.
Manage vendor relations supporting regional Revenue Cycle functions.
Identify deviations from best-known practices and performance.
Collect, synthesize, and analyze data independently; identify root causes; present trends and recommendations through summaries and graphical presentations.
Identify and escalate performance opportunities, initiate action plans, and serve as a primary contact for RHM and PBS managers.
Perform other duties as assigned by the manager.
Maintain working knowledge of applicable laws, regulations, compliance requirements, and organizational policies and procedures.