(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

Trinity Health•Livonia, MI

4d•Remote

About The Position

The Sr. Performance Management Consultant serves on the Revenue Excellence performance management team, leading performance improvement projects within a defined population. The role implements enhancement and standardization initiatives and supports their long-term success and sustainability. It provides advisory leadership and collaborates with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to advance transformational initiatives and continuous improvement. The position reports to the regional Manager Performance Management. The consultant brings specialized expertise in one or two Revenue Cycle areas and a strong understanding of end-to-end Revenue Cycle processes. The role leads projects, develops strategies and plans, monitors deliverables, analyzes operational and financial performance, and recommends practical improvements that account for processes, workforce, culture, and technology. It also coordinates cross-functional teams and vendor relationships, identifies performance gaps, and supports managers as a primary contact for performance opportunities and action plans. The position operates in a typical office environment that is well lit, temperature controlled, and free from hazards, although the position allows remote work from home. The incumbent communicates frequently in person and by phone, uses a keyboard, and may travel to Trinity Health sites as needed. The work requires concentration, deadline management, handling several projects concurrently, adapting to interruptions and changing priorities, and working with people who have diverse personalities and work styles.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Five or more years of Revenue Cycle experience, project management, or consulting experience with healthcare clients driving transformational efforts, or equivalent education and experience.
Strong knowledge of Revenue Cycle strategies and end-to-end Revenue Cycle processes.
Knowledge of Health Information Systems, insurance issues, healthcare industry issues and trends, legal issues in the area of expertise, third-party and governmental guidelines, and work processing methods and techniques.
Supervisory or team-leader experience emphasizing team building and leadership, with the ability to provide oversight and coordination while also working as an individual contributor.
Ability to develop analyses and process-improvement recommendations that produce measurable results.
Experience managing performance or business process improvement activities and applying continuous improvement methodologies, including workflow analysis using PDCA, Lean, Six Sigma, or other methodologies.
Ability to train and mentor others.
Strong project management, integration, and implementation abilities.
Experience planning and executing strategies and defining project, process, or business objectives and scope.
Prior responsibility for managing change-management projects and interfacing with leadership.
Ability to identify, evaluate, and communicate operational opportunities, business needs, and gaps; plan and implement project steps; understand stakeholder interests; and provide authoritative consultation.
Excellent organizational, advanced analytical, presentation, interpersonal, written, and verbal communication skills.
Ability to translate technical matters for operations staff, facilitate communication across diverse groups, assess and facilitate improvements, and provide productive partnerships and recommendations at all organizational levels.
Customer-service orientation and strong interpersonal, consultative, and relationship-building skills.
Ability to understand customer requirements, exercise judgment in meeting reasonable expectations, influence results, garner support, and manage complex relationships tactfully.
Ability to interpret subtle situational cues and respond or plan accordingly.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Experience with Revenue Cycle analytics, key metrics and leading indicators of Revenue Cycle performance, and visualization tools such as Tableau.
Ability to work independently or as a team member in a collaborative, shared-leadership environment.
Honesty, integrity, care, and the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.
Ability to concentrate, meet deadlines, manage several projects concurrently, adapt to interruptions and frequently changing priorities, and work in a potentially stressful environment.
Ability to travel to Trinity Health sites as needed.
Ability to comply with Trinity Health policies and procedures.
Manual dexterity to operate a keyboard and hearing ability for extensive telephone and in-person communication.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Apply specialized Revenue Cycle expertise and knowledge of best practices to identify performance improvement opportunities.
Monitor and enhance tools supporting the assigned functional area.
Lead projects and manage deliverables supporting the performance management team; address significant project issues and remove barriers.
Develop plans and strategies, establish standards, identify outcomes, and resolve performance management team issues.
Monitor team progress and ensure project deliverables align with organizational goals.
Prepare and interpret operational and financial metrics, and design, develop, and implement systems that provide financial, statistical, and operational information.
Develop integrated solutions to complex technical and business issues and provide specialized technical guidance.
Coordinate projects using established methodology; manage deliverables and risks, remove barriers, and resolve problems affecting project plans.
Identify challenges and opportunities and recommend practical solutions that consider processes, workforce, culture, and technology.
Facilitate cross-functional teams and groups through leadership, communication, collaboration, and negotiation.
Define and manage project plans and goals; map workflows; conduct impact analyses and modeling; develop action steps, status reports, and communication plans; and keep leadership and stakeholders informed of progress.
Manage vendor relations supporting Revenue Cycle functions across the region.
Identify deviations from best-known practices and performance standards.
Collect, synthesize, and analyze data; identify root causes; and present summaries and graphical analyses of trends with recommended next steps to the manager.
Identify and escalate performance opportunities, initiate action plans, and serve as a primary point of contact for RHM and PBS managers.
Maintain working knowledge of applicable laws, regulations, compliance requirements, and organizational policies and procedures.
Perform other duties as assigned by the manager.