Sr. People Operations Specialist

Hightouch • New York, NY

2d • $120,000 - $145,000

About The Position

The Sr. People Operations Specialist is accountable for the success and scalability of the day-to-day operations that keep Hightouch’s People function running. The role supports the People Operations Coordinator by ensuring processes are built to scale and handling complex work. It reports to the People Ops Manager and works closely with the People team, including People Partners, as well as Talent, Payroll, IT, and Workplace teams. The specialist makes seamless handoffs between People Operations and People Partnership, manages sensitive information with discretion, and exercises autonomy and sound judgment about when to act or escalate.

The position owns employee lifecycle operations, leave and benefits administration, HR data quality and reporting, complex employee inquiries, and operational compliance. It also develops process documentation and the Notion knowledge base, and uses AI and automation to streamline recurring work.

Requirements

• 4–5 years of People Operations or HR operations experience.
• Experience with benefits and leave administration, including multi-state U.S. leave programs, and ability to explain them clearly to employees.
• Fluency with HR systems and a high standard for data accuracy.
• Understanding of multi-state U.S. employment compliance and experience supporting international employees.
• High autonomy, ownership, and follow-through.
• Discretion when handling sensitive information and judgment about when to make a decision or escalate.
• Attention to detail and accuracy, along with urgency to keep pace with the business.

Nice To Haves

• People Operations experience in a high-growth environment.
• Rippling experience.
• Experience supporting international employees through an EOR.
• Experience adapting best practices from organizations with excellent People Operations.

Responsibilities

• Own onboarding and offboarding processes and systems, ensuring they can support high volume; run offboarding end to end, including system workflows, COBRA, and coordinating final pay timing with Payroll.
• Manage leaves of absence end to end, including FMLA, state programs such as NY PFL, disability, and international leave.
• Handle complex benefits administration, including challenging life events and carrier issues, and support employees with clear information.
• Own data hygiene, audits, and workflow execution in Rippling, and build reports as needed.
• Serve as an escalation point for complex and sensitive employee questions, and turn recurring questions into documentation and self-service resources.
• Act as the subject matter expert on benefits, leave, and HR compliance.
• Own required postings and notices, I-9 and E-Verify audits, state registrations, and compliance training; support annual filings.
• Write internal process documentation, develop the Notion knowledge base, and use AI and automation to streamline recurring work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed