People & Operations Specialist

Crossroads YMCA • Schererville, IN

5d

About The Position

The People & Operations Specialist is a member of the YMCA branch leadership team, providing administrative and human resources support to help ensure efficient branch operations. The role supports executive leadership, manages people operations functions, and contributes to a positive, inclusive, and mission-aligned workplace. It involves balancing administrative work with employee support, maintaining confidentiality, and handling changing priorities in a fast-paced, service-oriented environment.

The position supports staff experience and community service delivery through administrative coordination, onboarding, employee engagement, employee relations support, and compliance-related documentation. It operates primarily in a professional office environment and involves frequent computer and office equipment use, communication with staff and leadership, and interaction with employees and members. The role is based at the Schererville Family YMCA in Schererville, Indiana.

Requirements

• At least 1 year of administrative or human resources experience.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Comfort using HR systems and Microsoft Office Suite.
• Ability to relate effectively to diverse groups of people from all social and economic backgrounds.
• Ability to maintain professionalism and confidentiality in sensitive situations.

Nice To Haves

• Associate or bachelor's degree in Human Resources, Business Administration, or a related field.
• Nonprofit, community service, or hospitality/service industry experience.
• Experience or interest in human resources, operations, and nonprofit leadership.

Responsibilities

• Provide day-to-day administrative support to the Executive Director and branch leadership team.
• Coordinate meetings, agendas, notes, and follow-up actions.
• Organize schedules, records, reports, and communication materials.
• Support office operations and branch administrative functions.
• Coordinate employee onboarding and offboarding processes.
• Maintain confidential employee records and HR systems.
• Assist with payroll, timekeeping, benefits documentation, and employee status changes.
• Respond to employee questions about HR policies and procedures.
• Support staff training, recognition, and engagement initiatives.
• Serve as a resource for employees and supervisors.
• Assist with documenting employee relations concerns and incident investigations.
• Promote a respectful, inclusive, and mission-aligned workplace.
• Support retention, communication, and employee engagement efforts.
• Help support a safe environment for staff and members.
• Assist in implementing YMCA policies and employment-law compliance practices.
• Support documentation and follow-up related to workplace incidents or concerns.

Benefits

• Health care medical coverage.
• Dental and vision insurance.
• Employer-paid long-term disability and life insurance.
• Generous paid time off.
• 12% employer retirement contribution.
• Complimentary YMCA family membership.
• 50% discount on most YMCA programs.
• Ongoing professional development and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed