People Operations Specialist

CoreWeave•Dallas, TX

3d•$98,000 - $130,000

About The Position

CoreWeave is seeking a People Operations Specialist to own the global People service queue and the lifecycle transactions behind it. Reporting to the Senior Manager, Employee Lifecycle, this hands-on, high-volume role supports employees and managers across North America, EMEA, and APAC. The specialist triages and resolves requests, executes lifecycle transactions in Workday, and coordinates with People Business Partners, Payroll, Total Rewards, Legal, and other partners. The role also maintains queue knowledge and workflows and helps contractors and new team members ramp as the function scales. The specialist provides timely, regionally appropriate answers, resolves Tier 1 requests directly, and routes more complex or sensitive matters with sufficient context. They maintain accurate Workday and ticket records and an audit trail for changes, coordinate pay-impacting requests across regions, monitor queue performance, and improve resources and processes that reduce repeat requests. The position requires 2–4 years of relevant People or HR operations experience, Workday HCM lifecycle transaction experience, and experience with ticket queues and SLAs. It calls for sound judgment with confidential information, clear written communication, strong organization and follow-through, and comfort working asynchronously across time zones with periodic flexibility for EMEA and APAC coverage. The role is based in an organization described as fast-growing and collaborative. The listed base salary range is $98,000–$130,000, with discretionary bonus, equity awards, and benefits subject to eligibility.

Requirements

2–4 years of experience in People Operations, HR Operations, HR Shared Services, or an HR service center; multi-country workforce experience is described as ideal.
Experience working a ticket queue in ServiceNow, Jira Service Management, Zendesk, or a similar tool, and managing to SLAs.
Working knowledge of HR fundamentals, including common policies, leave types, employment verifications, and onboarding and offboarding steps.
Awareness that requirements vary by country and sound judgment about when to escalate.
Workday HCM experience executing lifecycle transactions, with a high bar for data accuracy.
Clear written communication skills, including the ability to turn policy into a short, useful answer and set expectations when a request needs more time.
Comfort working asynchronously across time zones, with flexibility to adjust hours periodically to support EMEA and APAC coverage.
Discretion and judgment when handling confidential employee information.
Organization and follow-through across a high volume of requests.
Proficiency with Google Workspace and Slack.

Nice To Haves

Experience supporting employees in EMEA and/or APAC, including through EOR providers.
Experience writing or maintaining knowledge-base articles, FAQs, or response templates.
Experience in a SOX-controlled or public-company environment.
Exposure to federal contractor or FedRAMP environments, including E-Verify processing and federal recordkeeping requirements.
Familiarity with data privacy requirements such as GDPR.
Background in a high-growth technology or AI-native company.
Active use of AI tools in day-to-day People Operations work.
Additional language skills.

Responsibilities

Own day-to-day triage of the global People service queue, reviewing, categorizing, prioritizing, and routing requests from North America, EMEA, and APAC within SLA.
Resolve Tier 1 inquiries directly, including policy questions, employment verifications, Workday navigation, leave and benefits basics, and general how-to requests.
Escalate Tier 2, country-specific, and sensitive matters to the appropriate People Business Partner, Payroll, Total Rewards, Legal, or EOR partner, providing enough context to prevent employees from having to repeat themselves.
Apply appropriate regional guidance when policies and processes differ by country, or route requests accordingly.
Close the loop with employees and managers on every request.
Execute onboarding, offboarding, job, and data change transactions in Workday according to documented processes and controls.
Maintain an audit trail for every change and keep ticket and Workday records accurate and current.
Coordinate pay-impacting requests with regional Payroll teams and vendors, ensuring clear handoffs and on-time processing across pay cycles and time zones.
Write and maintain queue knowledge-base articles and response templates, and retire outdated content.
Track and report queue health by region, including volume, response time, resolution time, and employee satisfaction.
Propose and implement improvements for recurring issues, including intake changes, workflow updates, and automation.
Train and support contractors and new team members working the queue.

Benefits

Discretionary bonus and equity awards, subject to eligibility.
Medical, dental, and vision insurance, 100% paid for by CoreWeave for the listed US-based full-time employee offering.
Company-paid life insurance.
Voluntary supplemental life insurance.
Short- and long-term disability insurance.
Flexible Spending Account.
Health Savings Account.
Tuition reimbursement.
Ability to participate in the Employee Stock Purchase Program (ESPP).
Mental wellness benefits through Spring Health.
Family-forming support provided by Carrot.
Paid parental leave.
Flexible, full-service childcare support with Kinside.
401(k) with a generous employer match.
Flexible PTO.
Catered lunch each day in office and data center locations.
Casual work environment.