Sr Patient Access Associate - Full Time - Float

The Nebraska Medical Center•Omaha, NE

3d•Onsite

About The Position

The Sr Patient Access Associate ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately and efficiently. The role supports organizational cash flow while exceeding customer expectations and complying with applicable state and federal regulations and laws throughout scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, payment receipting, and patient wayfinding or escorting. Coverage is required across various areas of the organization, including the emergency department, with organizational coverage needs described as 24 hours a day, 7 days a week. The position requires face-to-face and bedside patient contact. This full-time role is scheduled Monday through Friday, 9:00 AM to 5:30 PM, for 40 hours per week. The first three weeks of training are Monday through Friday, 7:00 AM to 3:30 PM.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with an aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization to foster a team environment.
Ability to type 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer date, from an American Heart Association-endorsed program. For new hires starting January 1, 2023 or later, BLS is required within six months; the department will fund the cost.

Nice To Haves

Experience in health care, collections, registration, or revenue cycle.
Associate's degree in business, healthcare, or a related field.
Experience in health care revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Depending on the available position, fluency in Spanish.

Responsibilities

Greet patients and customers in a professional, timely, and efficient manner.
Create patient accounts accurately and efficiently.
Support organizational cash flow while exceeding customer expectations and complying with state and federal regulations and laws.
Perform tasks throughout scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting payments, and patient wayfinding or escorting.
Provide coverage in various areas of the organization, including the emergency department.
Provide face-to-face and bedside patient contact.