Sr Patient Access Associate - Full Time - Float

Nebraska Medicine•Durham, CA

4d•Onsite

About The Position

The Sr Patient Access Associate ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately and efficiently. The role supports organizational cash flow while exceeding customer expectations and complying with applicable state and federal regulations throughout scheduling confirmation, pre-registration or pre-admission, registration or admission, insurance verification, payment receipting, and patient wayfinding or escorting. Face-to-face and bedside patient contact is required. Coverage needs exist across various areas of the organization, including the emergency department. This full-time position is based at Nebraska Medical Center in Omaha, Nebraska, and is scheduled Monday through Friday, 9:00 AM to 5:30 PM, for 40 hours per week. The first three weeks are training, Monday through Friday, 7:00 AM to 3:30 PM. The posting notes that coverage for the position is required 24 hours a day, seven days a week, with needs in different areas of the organization.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with attention to detail.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program. The department funds the cost.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently to support organizational cash flow and customer expectations.
Comply with state and federal regulations and laws throughout patient access processes.
Perform scheduling confirmation, pre-registration or pre-admission, registration or admission, and insurance verification.
Receipt patient payments.
Provide patient wayfinding and escorting.
Provide face-to-face and bedside patient contact.
Support coverage needs across various organizational areas, including the emergency department.