Patient Access Specialist - Registration (Full-time/Float)

Billings Clinic•Billings, MT

2d•Onsite

About The Position

The Patient Access Specialist supports efficient patient access and initiates the revenue cycle at Billings Clinic. This float position moves between different desks and provides customer service by greeting and registering patients, collecting accurate demographic, guarantor, subscriber, and insurance information, and helping ensure timely billing and appropriate insurance follow-up. The role also educates patients about forms, validates insurance, coordinates Medicaid Passport authorizations, schedules appointments, and explains the patient portal. The specialist collects and posts payments, maintains and balances operating cash and collections, obtains electronic authorizations for card payments, and reviews and corrects AccuReg edits. The position requires understanding how accurate, complete information affects clinical staff and the revenue cycle, while meeting organizational and departmental standards.

Requirements

Must be 16 years of age or older.

Nice To Haves

High school diploma or GED preferred.
Some college or healthcare-focused coursework preferred, such as medical terminology or medical office practices.

Responsibilities

Support and model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Meet mandatory organizational and departmental requirements and maintain competency in applicable standards.
Provide patients’ and guests’ first impressions of Billings Clinic and its clinical departments.
Greet patients and enter accurate demographic, guarantor, subscriber, and insurance information.
Initiate the revenue cycle to support timely billing and possible insurance follow-up.
Courteously educate patients about forms that may require their signatures.
Validate insurance using IntelliSource and analyze electronic responses to ensure appropriate setups.
Coordinate with patients, internal and external providers, and nursing staff to obtain and enter Medicaid Passport authorizations.
Schedule and coordinate appointments according to patient needs and provider protocols, including appointment type, length, and pre-appointment requirements.
Instruct patients on preparations or restrictions for ancillary procedures when required by clinical protocols.
Market the patient portal in person, explain its functionality, and send electronic invitations to patients.
Collect copayments and self-pay deposits according to insurance or self-pay requirements; accept cash, checks, credit cards, and payroll deductions.
Accept account payments, maintain operating cash and collections, and balance them to online records daily.
Post payments to patient accounts in the revenue cycle system and obtain electronic authorizations for credit and debit card transactions.
Schedule ancillary services when needed and coordinate with other departments for regulatory requirements.
Review and analyze AccuReg edits and complete corrections in accordance with daily AccuReg worklists.
Perform other duties as assigned or needed to meet departmental or organizational needs.