Patient Access Specialist - Full Time

Ensemble Health Partners • Minneapolis, MN

2d • $20 - $25 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role is onsite at Children’s Minnesota Minneapolis Hospital in Minneapolis, Minnesota, with day, evening, and overnight shifts that include weekends and holidays. The position is presented as an entry-level career opportunity and pays $20.00–$25.00 per hour based on experience.

Patient Access staff manage patient registration and account information, insurance verification, medical-necessity and compliance checks, patient instructions, physician orders, and point-of-service collections. They explain and process consent and other patient forms, support clean-claim billing processes, and provide compassionate customer service. The role also includes telephone switchboard duties, account auditing and reporting, and pre-registration activities, including calls to obtain patient information and discuss financial liabilities and payment options.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
• Obtain the CRCR certification within 9 months of hire; the company pays for it.
• Must be able to work onsite at Children’s Minnesota Minneapolis Hospital in Minneapolis, Minnesota.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate customer service during patient and other interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are accurately and timely completed to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education and other designated forms and pamphlets, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• $1,500 sign-on bonus.
• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.
• Shift differential for select shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED