Patient Access Specialist Sr - Float Pool

Inova • Alexandria, VA

10h • $22 - $33 • Hybrid

About The Position

Inova Float Pool – Western Region (Inova Loudoun Hospital) is looking for a dedicated Patient Access Specialist Sr to join the team. This role will be Full-Time, Monday-Friday, Evenings/Overnights, with Rotations Every Other Weekend. Locations include: Inova Mount Vernon Hospital, Inova Alexandria Hospital, Inova Springfield, Inova Oakville).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School or GED
• 2 years of patient access experience

Nice To Haves

• Recent experience in retail, customer service, or other service-oriented industry
• Must be willing to travel within posted location
• Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).
• Fast thinking and versatile.
• Consistent employment with the same employer is a plus.

Responsibilities

• Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Compiles reports, troubleshoots system issues, and supports peers.
• Audits referrals and supports escalations.
• Conducts financial reviews and mentors staff.
• Troubleshoots complex cases and educates peers on insurance contract nuances.
• Handles escalations and analyzes trends.
• Analyzes performance and trains staff on patient kiosks.
• Handles sensitive concerns, audits logs, and advocates for patient needs.
• Audits referral workflows and mentors staff.
• Schedules surgeries and verifies readiness.
• Solves transport issues and audits logs.
• Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave
• flexible work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED