Sr Patient Access Associate - Float

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

Nebraska Medicine is seeking a Senior Patient Access Associate to join its Access Services team in a front-line, patient-facing role. The associate often serves as the first impression of Nebraska Medicine and interacts with patients face-to-face and at bedside in high-volume, fast-paced, time-sensitive environments. The role requires accurately handling sensitive financial and insurance information in real time, maintaining professionalism in stressful or emotionally charged situations, and floating and cross-training across departments as needed. The associate ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately and efficiently to optimize organizational cash flow while exceeding customer expectations and complying with state and federal regulations. Work includes scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, receipting payments, and patient wayfinding and escorting. Face-to-face and bedside patient contact is required. Coverage needs exist across various areas of the organization, including the emergency department. This is a full-time, benefits-eligible role, scheduled Tuesday through Saturday from 6:00 AM to 2:30 PM. Initial training is full-time for three weeks, Monday through Friday from 7:00 AM to 3:30 PM; training is required and must be completed before moving to the regular schedule. Work locations include Nebraska Medical Center, Bellevue Medical Center, and Village Pointe Health Center.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization to foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer, from an American Heart Association-endorsed program; the department funds the cost.
Ability to complete the required three-week, full-time training schedule before transitioning to the regular schedule.
Ability to work the Tuesday-Saturday, 6:00 AM-2:30 PM schedule.

Nice To Haves

Experience in health care, collections, registration, or revenue cycle.
Associate degree in business, health care, or a related field.
Experience with health care revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently while optimizing organizational cash flow, exceeding customer expectations, and complying with state and federal laws and regulations.
Perform scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and payment receipting.
Provide patient wayfinding and escorting.
Interact with patients face-to-face and at bedside, including in the emergency department and other areas as coverage needs require.
Float and cross-train across departments as needed.
Handle sensitive financial and insurance information accurately in real time.
Maintain professionalism in stressful or emotionally charged situations.