Sr. Operations Manager, Cloud & Technology Services

American Heart Association • Dallas, TX

4d • Hybrid

About The Position

The American Heart Association is seeking a FinOps professional to manage and optimize cloud, telecom, and network spending. The role owns financial operations across AWS, Azure, and enterprise connectivity services, with responsibility for cost transparency, accountability, forecasting accuracy, and optimization. The position works across Development, Engineering, Infrastructure, Network, Finance, and Procurement teams.

The role manages financial operations for cloud and connectivity services, identifies and implements cost-saving opportunities, establishes governance standards, develops budgets and forecasts, and produces executive-level reporting. It also coordinates invoices and works with cloud providers, carriers, ISPs, telecom vendors, and internal stakeholders to resolve billing and contract issues. The position is based at the Association’s Dallas, Texas office. The posting includes a hybrid tag.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of relevant work experience.
• At least 3 years of experience in FinOps, cloud financial management, telecom financial management, or network cost optimization.
• Hands-on experience with AWS and Azure billing and cost management tools.
• Experience managing LEC, telecom, and network service spending, including invoices, contracts, and cost allocation.
• Strong understanding of consumption-based pricing models for cloud, bandwidth, circuits, and voice.
• Strong financial analysis skills, including budgeting, forecasting, and variance analysis.
• Advanced Excel or equivalent analytical skills.

Nice To Haves

• Familiarity with the FinOps Foundation framework.
• Experience with cloud and telecom reporting tools, such as AWS Cost Explorer, Azure Cost Management, BI tools, or FinOps platforms.
• Knowledge of Well-Architected Frameworks and how cost optimization aligns with reliability and performance.
• Experience working with telecom carriers, network service providers, and contract renewals.
• Exposure to IT asset management, licensing optimization, or utility billing.

Responsibilities

• Own financial management for AWS, Azure, telecom, and network services, including billing analysis, variance tracking, and anomaly detection.
• Manage and analyze local exchange carrier (LEC) spending, including circuits, data lines, MPLS, DIA, voice, and related services.
• Ensure accurate cost allocation, chargeback/showback, and tagging across cloud, network, and telecom services.
• Coordinate cloud and telecom invoices, ensuring accuracy and proper allocation.
• Identify and drive cost optimization opportunities across AWS and Azure, including rightsizing, reservations, savings plans, and storage optimization.
• Identify and drive network and telecom cost optimizations, including circuit rationalization, contract optimization, and usage analysis.
• Establish and enforce governance standards for cloud usage, network services, and telecom spend.
• Partner with engineering, cloud, and network teams to incorporate cost-aware design and lifecycle management.
• Develop and maintain budgets and forecasts for cloud, network, and telecom services.
• Produce executive-level reporting on trends, risks, and optimization outcomes.
• Support audits, compliance reviews, and internal financial controls related to technology spending.
• Work directly with cloud providers, LECs, ISPs, and telecom vendors.
• Resolve billing disputes, credits, and contract discrepancies.
• Partner with Finance, Procurement, Infrastructure, Network, and Application teams.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development opportunities, including Employee Resource Groups, a mentoring program, and Heart U, the Association’s online university.
• Paid Time Off of at least 16 days per year for new employees, increasing with seniority.
• 12 paid holidays each year, including several days off at year-end.
• Tuition assistance for education and career development related to current duties or potential future positions.
• Annual salary planning and incentive programs, based on the type of position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior