Sr. Operations Manager, Cloud & Technology Services

American Heart Association • Dallas, TX

2d

About The Position

The American Heart Association is hiring a Sr. Operations Manager, Cloud & Technology Services in its Dallas, Texas office. This role owns financial operations across AWS and Azure cloud platforms and enterprise connectivity services, including telecom and network spend such as local exchange carrier (LEC) services. The manager drives cost transparency, accountability, forecasting accuracy, and optimization, and works across Development, Engineering, Infrastructure, Network, Finance, and Procurement teams.

The role manages billing and financial analysis, cost allocation and governance, optimization initiatives, budgeting, forecasting, reporting, audits, and vendor relationships for cloud, network, and telecom services. The Association describes a culture focused on work-life harmonization and provides training and professional development resources, including Heart U.

The position is based at the Association’s Dallas, Texas office. The posting includes the hashtag #LI-Hybrid but does not explicitly specify the workplace arrangement.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of relevant work experience.
• At least 3 years of experience in FinOps, cloud financial management, telecom financial management, or network cost optimization.
• Hands-on experience with AWS and Azure billing and cost management tools.
• Experience managing LEC, telecom, and network service spending, including invoices, contracts, and cost allocation.
• Strong understanding of consumption-based pricing models for cloud, bandwidth, circuits, and voice.
• Strong financial analysis skills, including budgeting, forecasting, and variance analysis.
• Advanced Excel or equivalent analytical skills.

Nice To Haves

• Familiarity with the FinOps Foundation framework.
• Experience with cloud and telecom reporting tools, such as AWS Cost Explorer, Azure Cost Management, BI tools, or FinOps platforms.
• Knowledge of Well-Architected Frameworks and how cost optimization aligns with reliability and performance.
• Experience working with telecom carriers, network service providers, and contract renewals.
• Exposure to IT asset management, licensing optimization, or utility billing.

Responsibilities

• Own financial management for AWS, Azure, telecom, and network services, including billing analysis, variance tracking, and anomaly detection.
• Manage and analyze LEC spending, including local exchange carriers, circuits, data lines, MPLS, DIA, voice, and related services.
• Ensure accurate cost allocation, chargeback/showback, and tagging across cloud, network, and telecom services.
• Coordinate cloud and telecom invoices and ensure accuracy and proper allocation.
• Identify and drive cloud cost optimization, including rightsizing, reservations, savings plans, and storage optimization.
• Identify and drive network and telecom cost optimization, including circuit rationalization, contract optimization, and usage analysis.
• Establish and enforce governance standards for cloud usage, network services, and telecom spending.
• Partner with engineering, cloud, and network teams to embed cost-aware design and lifecycle management.
• Develop and maintain budgets and forecasts for cloud, network, and telecom services.
• Produce executive-level reporting that communicates trends, risks, and optimization outcomes.
• Support audits, compliance reviews, and internal financial controls related to technology spending.
• Work directly with cloud providers, LECs, ISPs, and telecom vendors.
• Resolve billing disputes, credits, and contract discrepancies.
• Partner with Finance, Procurement, Infrastructure, Network, and Application teams.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development through Employee Resource Groups, a professional mentoring program, and Heart U.
• Paid Time Off of at least 16 days per year for new employees, increasing based on seniority level.
• 12 paid holidays each year, including several days off at the end of the year.
• Tuition assistance for education and career development related to current or potential future roles.
• Annual salary planning and incentive programs, based on the type of position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior