Sr Operations Coordinator

Cardinal Group Career•State College, PA

About The Position

The Sr. Operations Coordinator assists the Community Manager with all aspects of property operations, with a concentration on leasing, marketing, resident relations, and community functions. The role aims to achieve 100% occupancy by retaining current residents, leasing available apartments, and pre-leasing future availability. The position requires working both inside and outside apartment buildings and throughout property amenities, with regular interaction with prospective residents, residents, company team members, and vendors. The role may also require occasional or regular travel to support properties or attend training.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and ability to work in a fast-paced environment.
Enjoy providing excellent service and take pride in doing so.
Excellent customer service skills; warm, friendly, and helpful in person and on the phone.
Basic computer skills, including typing and writing correspondence and memos.
High school diploma or equivalent.
Availability to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values.
Ability to access all exterior and interior parts of the property and amenities and work outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds.

Responsibilities

Greet prospective clients, assess their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close sales, and follow up using the company’s Cardinal Way of Leasing procedures and platform.
Earn and maintain Cardinal Way of Leasing certification by using available resources and passing in-house and third-party shops according to training department standards.
Assist the Community Manager in training full-time and part-time leasing team members on job duties, including customer service, phone etiquette, leasing workflows, resident interactions, marketing, and Cardinal Way of Leasing.
Answer incoming calls professionally and respond appropriately to prospective clients, clients, company team members, and vendors.
Complete lease applications, participate in application verification, and notify prospective clients of results.
Maintain accurate client records and update daily, weekly, monthly, and annual reports, including notices to vacate, vacancy reports, and activity reports.
Maintain the tour route and its curb appeal.
Assist residents with day-to-day tasks through the community concierge program and help develop and create a community.
Plan and execute a Monthly Marketing Plan, which may include residential events, housing fairs, open houses, orientations, community events, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing.
Run the community’s social media accounts.
Maintain and improve the community’s online reputation through reviews and internal satisfaction survey tools.
Report on market conditions and trends weekly and shop competing properties.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.