Sr. OneSource Services Manager - Mid-Atlantic Region

PerkinElmer•Richmond, PA

8d•Remote

About The Position

The Sr. OneSource Services Manager provides senior operational, quality, and strategic leadership for OneSource Laboratory Services supporting a strategic customer account. The role has full site-level accountability for service excellence, compliance, team performance, and continuous improvement, and acts as a key commercial and strategic partner to the customer and internal OneSource leadership. The manager partners closely with the OneSource General Manager to ensure standardized, high-quality service delivery, customer responsiveness, and alignment with OneSource growth objectives. The role collaborates with customer stakeholders and internal service leadership to ensure services—including Asset Management, Scientific Services, LabIT, Relocation, and Technology—meet regulatory, safety, and contractual requirements while supporting the customer’s scientific and operational needs. The manager is the senior onsite subject matter expert for OneSource Laboratory Services and leads customer engagement, commercial growth enablement, team development, resource planning, reporting, and business management. The position requires laboratory work in controlled environments and use of personal protective equipment. The pace may be fast, with high demands for job completion. Travel may be up to 30%, including periodic visits to customer locations and business sites, and regular onsite engagement at assigned customer locations as business needs require. The position may involve laboratory hazards, hazardous waste handling, and medical clearance, respiratory protection training, and fit testing to wear a respirator.

Requirements

Bachelor’s degree in a scientific discipline or related field and 7 or more years of leadership experience, or an associate degree in a scientific discipline or related field and 10 or more years of leadership experience.
Leadership experience may include leading, guiding, mentoring, or coaching others.
Demonstrated senior operational leadership experience in laboratory or regulated environments.
Strong commercial awareness and ability to identify, articulate, and escalate growth opportunities.
Proven project management, process optimization, and continuous improvement capability.
Ability to interpret complex operational and laboratory data and translate insights into customer-facing and executive-level reports.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills, including experience presenting to senior scientific, operational, and business leadership.
Proven people leadership, coaching, and stakeholder management skills.
Experience working in regulated, compliance-driven laboratory environments.
Proficiency with Microsoft 365 tools, including Outlook, Teams, Word, Excel, and PowerPoint.
Ability to manage competing priorities in fast-paced, complex laboratory settings.
Experience collaborating with global and cross-functional remote teams.
Ability to work in a laboratory and controlled environments requiring personal protective equipment.
Ability to remain stationary for more than 25% of the time and occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
Ability to occasionally move or lift up to 25 pounds, with potential occasional lifting up to 50 pounds.
Required vision abilities include close-range detail observation, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
May be required to handle hazardous waste in accordance with local, state, and federal regulations.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator.

Nice To Haves

Experience supporting research laboratories, preferably in the pharmaceutical or biotechnology industry.
Strong knowledge of laboratory safety practices and regulatory requirements.
Familiarity with 5S, Lean, and/or Six Sigma methodologies.

Responsibilities

Provide overall site leadership and accountability for OneSource Laboratory Services delivery, ensuring consistent execution, regulatory compliance, and operational excellence across service lines.
Partner with customer stakeholders and internal teams to deliver laboratory support services with scientific rigor and adherence to contractual, regulatory, and quality standards.
Ensure services align with Good Laboratory Practices, EHS, biosafety, and site-specific laboratory procedures.
Promote laboratory safety in collaboration with customer safety representatives and internal EHS teams, including appropriate handling of chemicals, biological materials, and hazardous waste.
Serve as the senior onsite subject matter expert, providing technical guidance, escalation support, and best-practice implementation across service lines.
Develop, review, and govern SOPs, Work Instructions, and controlled documentation.
Act as the primary senior contact for operational and service delivery matters and build relationships with customer scientific, operational, and facilities leadership.
Ensure KPIs and SLAs are met or exceeded, identifying risks, trends, and opportunities to improve service quality, efficiency, and customer satisfaction.
Lead operational and executive stakeholder meetings to review performance, resolve issues, and align services with customer priorities.
Represent OneSource in floor-level, building, and operational oversight forums.
Understand customer scientific roadmaps, capacity needs, and operational pain points to identify service expansion or enhancement opportunities.
Identify, assess, and escalate commercial opportunities in partnership with the OneSource General Manager and Commercial teams.
Provide operational insight, data, and feasibility assessments for business cases, pricing discussions, and approval processes.
Support approved expansions by converting commercial agreements into operational plans and ensuring successful service launches and sustained performance.
Lead, mentor, and develop onsite staff, fostering accountability, continuous improvement, and customer-focused service excellence.
Ensure team competency in supported service areas, including glasswash and sterilization, media preparation, laboratory automation platforms, and flow cytometry instrumentation.
Drive workforce planning, cross-training, succession planning, and performance management with OneSource leadership.
Facilitate weekly team lead meetings, one-on-one coaching, and formal performance evaluations.
Lead interviewing, hiring, onboarding, and training; address performance or disciplinary issues in accordance with company policies and applicable regulations.
Plan and deploy onsite resources through scheduling, workload balancing, and capacity planning.
Manage site-level administrative responsibilities, including time and labor approval, expenses, onboarding, and time-off administration.
Track, analyze, and report operational KPIs and service metrics, presenting executive-ready insights to customers and internal leadership.
Use performance data to drive continuous improvement, cost efficiency, and informed decision-making.
Ensure compliance with training, security, environmental, and operational standards.