Mid-Atlantic Field Services Manager

ALS Global•Middletown, NJ

About The Position

The Regional Field Services Manager supports the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. The role helps develop a unified, efficient, and scalable logistics framework for sample collection, pickup, and transport. It leads site-level Couriers, Field Techs, and Well Techs, promoting consistent operating practices, optimized scheduling, compliance, client service, safety, and continuous improvement. The position works to reduce operational waste, align staffing and routes, maximize resource utilization, and strengthen partnerships between field operations, laboratory leadership, and cross-functional teams. The manager oversees regional logistics and field services strategy, standardized procedures, service performance, team development, fleet and equipment lifecycle management, and operational costs. The position collaborates with laboratory leadership, regional peers, Client Services, and Sales, and supports audits, quality improvements, regional projects, and operational integration. Regional travel of up to 20–40% is required.

Requirements

At least 5 years of field services, logistics, or operations experience.
At least 2 years of supervisory or multi-site leadership experience.
Experience with scheduling, routing, logistics planning, or fleet management processes.
Working knowledge of laboratory quality systems and environmental regulatory requirements.
Strong analytical and problem-solving abilities, with the ability to prioritize, manage multiple projects, work as part of a team, and communicate with stakeholders.
Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
Working knowledge of scheduling and dispatch through Onfleet.
Ability to travel regionally up to 20–40% to support and oversee field operations.
Ability to stand, walk, bend, push, pull, and lift up to 50 pounds, with or without assistance.
Ability to wear required personal protective equipment and work in field and laboratory environments.

Nice To Haves

Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field.
Laboratory or environmental industry experience.

Responsibilities

Lead, collaborate on, and implement regional logistics and field services strategy to improve efficiency, consistency, and quality.
Directly supervise, mentor, and manage the performance of Couriers, Field Techs, and Well Techs across multiple ALS locations.
Build a collaborative and aligned culture across field services teams.
Support staffing decisions, workforce planning, and cross-site coverage strategies.
Use standardized scheduling and routing practices to improve efficiency and reduce operating costs.
Ensure region-wide procedures are followed for sample pickups, client interactions, equipment use, vehicle care, and safety.
Ensure consistent execution of ALS Quality Procedures and regulatory requirements.
Coordinate with other Regional Field Service Managers to improve sample movement and regional route efficiency.
Monitor regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost per stop.
Analyze operational trends and data to identify optimization and waste-reduction opportunities.
Ensure process improvement initiatives, including new scheduling or routing technologies, are completed on time.
Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
Facilitate communication between field teams and laboratory operations to improve sample handoffs and turnaround times.
Participate in client visits and operational reviews as required.
Oversee regional safety training, incident prevention, and compliance with regulatory and ALS safety standards.
Ensure proper documentation, chain-of-custody handling, equipment calibration, and vehicle compliance.
Support internal and external audits, corrective actions, and quality improvements.
Oversee shared equipment and fleet optimization, including vehicle and sampling-tool reliability.
Reduce equipment loss, damage, and operational waste through standardized processes and training.
Manage regional field services costs, including labor, fleet, and equipment.
Support regional projects, strategic initiatives, and cross-site operational integration.
Perform additional responsibilities as assigned by leadership.