Mid-Atlantic Field Services Manager

ALS•Middletown, PA

About The Position

The Regional Field Services Manager supports strategy, performance, and standardization of field services across multiple ALS laboratory locations in the Eastern region. The role leads site-level Couriers, Field Techs, and Well Techs, promoting consistent operations, optimized scheduling, regulatory compliance, client service, safety, and continuous improvement. It helps build a connected field services network that reduces waste, aligns staffing and routes, makes effective use of resources, and strengthens coordination between field operations, laboratory leadership, and cross-functional teams. The manager develops and implements regional logistics and field services strategy; standardizes scheduling, routing, and procedures; and coordinates with other Regional Field Service Managers to maintain a unified operating model. The position oversees team performance, regional KPIs, quality and safety practices, client collaboration, and fleet and equipment resources. It also supports regional projects and operational integration. Regional travel of up to 20–40% is required.

Requirements

At least 5 years of field services, logistics, or operations experience.
At least 2 years of supervisory or multi-site leadership experience.
Experience with scheduling, routing, logistics planning, or fleet management processes.
Working knowledge of laboratory quality systems and environmental regulatory requirements.
Strong analytical and problem-solving abilities.
Ability to prioritize effectively, manage multiple projects, work as part of a team, and communicate with stakeholders.
Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
Working knowledge of scheduling and dispatch through Onfleet.
Ability to travel regionally up to 20–40%.
Ability to stand, walk, bend, push, pull, and lift up to 50 pounds with or without assistance.
Ability to wear required Personal Protective Equipment (PPE) and work in field and laboratory environments.

Nice To Haves

Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field; the posting describes this as preferred.
Laboratory or environmental industry experience is strongly preferred.

Responsibilities

Lead, collaborate on, and implement regional logistics and field services strategy to improve efficiency, consistency, and quality.
Ensure standardized scheduling, routing, and operational procedures are followed across field service teams.
Coordinate with other Regional Field Service Managers to connect site teams into a unified regional service network and improve sample movement and route efficiency.
Drive service excellence, timely sample pickups, and client satisfaction.
Develop the capabilities and performance of Couriers, Field Techs, and Well Techs.
Support lifecycle management of fleet resources and field sampling equipment.
Directly supervise, mentor, and manage the performance of Couriers, Field Techs, and Well Techs across multiple ALS locations.
Build a collaborative and aligned team culture and support staffing, workforce planning, and cross-site coverage.
Use standardized scheduling and routing practices to improve efficiency and reduce operating costs.
Ensure regional SOPs are followed for sample pickups, client interactions, equipment use, vehicle care, and safety.
Ensure consistent execution of ALS Quality Procedures and regulatory requirements.
Monitor regional KPIs, including productivity, pickup turnaround times, holding times, route utilization, and cost per stop.
Analyze operational trends and data to identify optimization and waste-reduction opportunities.
Ensure process improvement initiatives, including new technologies and systems, are completed on time.
Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
Coordinate communication between field teams and laboratory operations to support sample handoffs and turnaround times.
Participate in client visits and operational reviews as required.
Oversee regional safety training, incident prevention, and adherence to regulatory and ALS safety standards.
Ensure documentation, chain-of-custody handling, equipment calibration, and vehicle compliance are maintained.
Support internal and external audits, corrective actions, and quality improvements.
Oversee shared equipment and fleet optimization, maintaining reliable vehicles and sampling tools across sites.
Reduce equipment loss, damage, and operational waste through standardized processes and training.
Manage regional field services costs, including labor, fleet, and equipment.
Support regional projects, strategic initiatives, and cross-site operational integration.
Perform additional responsibilities as assigned by leadership.